Job Details
Duration: 3-6 months contract (with possibility of extension/conversion to FTE
Employment Type: W-2
Job Description:
Manages the onsite delivering of software services, installation, and configuration for customer environments. The job solves various business systems, networking, and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Organizes own tasks and receives general instructions on all work.
Responsibilities:
- Provides on-site client facing support, including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Experience:
- 3+ of field support experience
- Hardware/software installation, support and troubleshooting
- Experience with Windows 10
- Experience with MS Office and OS365
- Configuring new PC s/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity
- Lift and carry up to 40lbs
Skills:
- Windows 10
- MS Office and OS365
- PC s/notebooks via SCCM imaging
- iOS
Education:
Associates, bachelor s degree or equivalent experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Recruiter Details:
Name: Cindy
Email: ...@ustechsolutionsinc.com
Internal Reference Id: 24-06577