Job Details
Position Title: Onsite Support Technician
Location: San Francisco, CA (onsite)
Salary Range: $75,000-90,000
Position Summary:
As an Onsite Support Technician, you will be stationed at our client's location, providing Level II IT Support and Break/Fix resolution. Your role demands patience, adept questioning skills, and a commitment to efficiently resolving issues. The salary for this position starts at $75,000 and is negotiable based on experience.
Responsibilities:
- Demonstrate motivation to efficiently resolve technical issues.
- Exhibit a willingness to enhance skillset by pursuing industry certifications (costs covered by the company).
- Possess excellent communication skills.
- Showcase top-notch troubleshooting abilities.
- Adhere to documentation procedures and suggest improvements when necessary.
- Take ownership of problems and ensure their resolution.
- Manage multiple priorities effectively and see projects through to completion.
- Enjoy a collaborative and enjoyable work environment within a great team.
Desired Skillset/Experience:
- 3-5 years of experience in technical support roles.
- Mandatory proficiency with all current Windows operating systems; familiarity with Apple systems desirable.
- Preferable experience with Server 2008-2019 and Active Directory.
- Competence in O365 Administration and Troubleshooting.
- Familiarity with Mobile Device Management (MDM) systems.
- Preferred experience with SonicWall Firewalls.
- Basic understanding of networking concepts such as Routing/Switching/VLANs.
- Experience with VMware and Azure is advantageous.
- CompTIA A+ and Network+ certifications required within 1 year of hire.
- Desirable certifications from Microsoft, Apple, SonicWall, Cisco, and other IT vendors.
This is a dynamic opportunity for an individual with a passion for technology and a drive to excel in a collaborative team environment.