Job Details
**Customer Service:** Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and or scheduling the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. **Essential Functions and Job Responsibilities:** Develops and maintain working knowledge of current products and services offered by the company Communicates with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies Meets quality assurance requirements and other key performance metrics Pays attention to detail and has great organizational skills Develops and maintains working knowledge of current HME products and services offered by the company. Assists operations with on-call responsibilities as needed during non-business hours in accordance with company policy. Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. Performs other related duties as assigned. **Competency, Skills and Abilities:** Excellent customer service skills Analytical and problem-solving skills with attention to detail Decision making skills Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Ability to adapt and be flexible in a rapidly changing environment, remains patient, accountable, proactive, takes initiative and works effectively on a team **Education and Experience Requirements:** One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. Exact job experience is considered any of the above tasks in a Medicare certified. Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy * Medical
* Dental
* Vision
* Paid Time Off
* 401k
Job Function Customer Service Required Education High School