Job Details
** Position Description**
**Customer Support Representative** Location **Tukwila, WA** Division **Customer Care** Requisition ID **1204** Zonar strives to provide customers with exceptional service through its software and hardware solutions, supported with our team of professionals to assist in technical questions, billing, and troubleshooting, through phone, email, and online chat. Customer Support Representatives are the face of Zonar and are what has always made Zonar stand out from our competitors. As a Customer Support Representative, you will bring your love of support and technology to help ensure our customers continued success.
**WHAT YOU WILL DO**
* Respond to internal & external customer requests via phone, email, or chat to provide excellent customer support on all Zonar hardware and services.
* Clarify customer needs and confirm understanding of requests or problems to help provide first contact resolutions
* Utilize Customer Relationship Management (CRM) to document and track customer contacts to ensure timely resolution and build successful long-term relationships with our growing customer base.
* Use internal ticketing system (JIRA) to report and track issues to development team.
* Recognize and escalate problems to leadership to proactively address and resolve issues.
* Validate and process qualified hardware returns.
* Be a subject matter expert in all things Zonar and cross collaborate with internal departments to provide one stop support to customer and internal employees.
**WHAT YOU WILL BRING TO THE TEAM**
* Excellent customer service skills and a solution oriented mindset
* Strong written and verbal communication skills
* Ability to effectively self-manage daily workflow in an independent or group setting
* Open to learning new technology
* Experience with Microsoft Office, Excel, Word & Outlook a plus
* Prior Customer Relationship Management software experience a plus
* Position offers day shifts, swing shift, and grave shift.
Founded in 2001, Zonar has pioneered smart fleet management technology by providing innovative technology that has changed fleet operations in the vocational, pupil and commercial trucking industries. With a unique focus on this field, the Company offers a complete suite of solutions and specialized platforms for our customers in multiple markets. Our patented, award-winning technology keeps fleet owners and managers connected to their fleets and drivers to dispatchers. Zonar has a proven history of continuous innovation on behalf of our customers, providing products that efficiently and easily track commercial fleets and assets, streamline reporting and significantly increasing safety while saving cost. Leveraging a portfolio of 150+ patents, we are building upon these data and related analytics services to create the next generation of software and services for the 15M target customers in the US alone.
Headquartered in Seattle and majority-owned by technology company Continental, Zonar also has a Technology Development Center in downtown Seattle and a distribution center outside of Atlanta. Our culture is based on ingenuity, leadership, teamwork, excellence, passion, integrity, and fun! Our company has grown to over 350 employees who are goal-oriented and fast-paced, but understand the importance of having a healthy work life balance. This is an excellent opportunity to work for a fast-paced, growing, innovative company, make a big impact on a rapidly evolving space, and have fun along the way!
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We have strong company values and culture and would love to share why ours is an opportunity worth considering. We appreciate and respect diversity, and are an equal opportunity and affirmative action employer.