Job Details
Customer Service Representative - Part Time page is loaded **Customer Service Representative - Part Time**
**Customer Service Representative - Part Time**
locationsCasper, WY time typePart time posted onPosted 13 Days Ago job requisition id2021-06157 *******If you are a current FIB employee, please apply through the Career Worklet in the*** ***.*****
This Part Time position is located at our Casper Downtown branch.
**SUMMARY**
Provides prompt and courteous client service. Must possess a clear understanding of the technical aspects and benefits of products and services offered to our clients. Open and close all types of accounts. Assists customers with requests and other information regarding accounts.
**ESSENTIAL DUTIES & RESPONSIBILITIES** include the following: other duties may be assigned.
* Greet clients coming into the branch and answer incoming phone calls.
* Deliver personalized customer service relating to questions and/or resolving basic technical problems on customer accounts including address and pin changes.
* Process a variety of routine financial transactions including check cashing, withdrawals, deposits, credit card and loan payments, and balance a cash drawer or vault.
* Open and maintain basic consumer checking and savings accounts, consumer credit cards.
* Actively learns, demonstrates and fosters First Interstate Bank corporate culture in all actions and words.
* Take personal initiative and are a positive example for others to emulate.
* Demonstrates compliance with all bank regulations for assigned job function. Knowledge may be gained through coursework and on-the-job training.
* Complete all required training and keep up to date with procedural changes.
* Embrace First Interstate Bank Vision and Values.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION &/or EXPERIENCE**
High School diploma or general education degree (GED) required; experience in a retail environment and/or cash handling experience preferred.
**OTHER SKILLS & ABILITIES**
Attention to detail including verbal and written instructions; maintain confidentiality; effective use of tact and diplomacy as it relates to clients and co-workers; working knowledge and use of a personal computer, Word/Excel software programs and strong 10-key skills preferred.
**LANGUAGE SKILLS**
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
**MATHEMATICAL SKILLS**
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.
**REASONING ABILITY**
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
**PHYSICAL DEMANDS**
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
*******If you are a current FIB employee, please apply through the Career Worklet in the*** ***.*****
is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.
In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us (406)###-####, Monday through Friday, 8 am to 5 pm MST or email us at ...@fib.com.
***All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).***
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