Job Details
** Guest Service Associate - Bristol, CT**
**Job Category****:** Guest Services **Requisition Number****:** FRONT01109 Showing 1 location **Job Details**
**Description**
* Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
* Answer guest inquiries over the phone and in-person; providing accurate information.
* Inform guests of upcoming promotions, specials, and events.
* Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
* Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
* Balance receipts, count cash, and complete daily shift paperwork.
* Manage lane inventory and assists with lane turnover tasks.
* Maintain a sanitary, organized, and presentable area.
* Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
* Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
* Perform opening and closing duties as required.
* Monitor guests for rule violations.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Required**
6+ months previous entertainment center, hospitality, or retail experience.
**Preferred**
High school diploma or equivalent preferred.
**Licenses & Certifications**