Job Details
Job Title :: Scheduling Coordinator
Duration :: 1 Year Contract (Possibilities of Extension or Permanent)
Location :: Scottsdale, AZ 85251
Shift Hours :: 8 5 (Monday to Friday)
Summary/Objective
- The scheduling coordinator is primarily responsible for managing Client s telecommunications network service request and incidents from beginning to end.
- This includes regular communications (phone/email) with customers that notify Client s Network Operations Center (NOC) of telecommunication issues for any device connected to Client s telecommunication systems.
What You ll Do
- Answer calls that come into Client s Network Operations Center (NOC).
- Create and close service request and incident tickets in SRP s work asset management system - WAM/Maximo
- Create incident tickets in ServiceNow.
- Coordinate with NOC dispatchers.
- Monitor Microsoft Outlook email for incidents.
- Monitor chat in Microsoft Teams
- Manage and report after hour service requests and incidents.
- Assign reactive maintenance work to Client Telecom technicians!
- Add comments to Network Management Systems
- Send informational e-mail alerts to Client s Telecommunications organization.
- Troubleshoot using Station Entry Log