Job Details
Client Services, Inc., one of the industry leaders in consumer debt collections is seeking a motivated and energetic, support specialist to join their team. As part of the Client Services' culture, you will be empowered with innovative methods and technology to achieve personal success. Through your partnership with Client Services, Inc., you will be a significant member of a cooperative and collaborative team environment.
If you are driven and dedicated to helping consumers and customers find resolution to their questions and concerns then this is the opportunity for you!
* Work / Life Balance Schedule; NO WEEKENDS or LATE NIGHTS
* Paid holidays and sick/personal time
* Generous paid vacation days
* Medical, Dental and Vision plans paid in part by the company
* 401k Plan Participation
* Yearly Service Award from SnappyGifts
* Business casual dress
* Competitive hourly rate starting at $14/hour
**Main** **Responsibilities:**
* Troubleshoot and resolve customer concerns independently
* Provide an impeccable level of consumer support while maintaining customer's confidentiality
* Plan, prioritize and organize information effectively
* Communicate and update Management with findings and issues related to consumer complaints
* Handle verbal and written complaints and conduct root/cause analysis
* Use a variety of computer software
* Manage challenges with tact; escalating through the proper channels when necessary
* Communicate effectively and professionally with all contacts
* Highly dependable to completion of duties and attendance
* Adhere to client, company and regulatory requirements and policies
**Other Job Duties:**
* Construct and deliver correspondence to other departments and committees
* Perform other duties as assigned by management based on the needs of the business or the above described activities
**Qualifications:**
* Exceptional verbal and written communication skills
* Advanced knowledge of Microsoft Word, Excel and Outlook
* Ability to prioritize, multi-task and manage time effectively
* Energetic, motivated team player with the ability to work independently
* High school diploma or equivalent
*It is the policy of Client Services, Inc. to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender identity, sexual orientation, age, physical or mental disability, ancestry, national origin, pregnancy, membership or application for membership in uniformed services, veteran status, or any other legally protected basis.*
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