Job Details
iBUYPOWER is looking for a Customer Service Assistant to join our ASD Team. They are responsible for supporting the Customer Service and Technical Support staff with various requests and needs, such as locating and retrieving orders for the staff to process cancellations or make changes, updating logs, transferring paperwork and orders to various departments. The candidate should be detail-oriented, organized, hard-working, have willingness to learn, have good communication skills, and self-motivated to provide effective support in a fast pace environment. Department Administrative Services Employment Type Full Time Location City of Industry, CA ** Key Responsibilities**
* Provide administrative support to the company via CSS, Tech, and other departments as necessary
* Communicate information clearly to department representatives when it comes to issues with sales orders/RMAs
* Process sales orders, order cancellations, and RMAs for the CSS and Tech departments
* Monitor and update CSS department logs to keep the department informed
* Retrieve orders from the warehouse for processing of order changes and cancellations
* Update data for reports in support of the company
* Data entry of orders, performance metrics, and tracking records
* Aid departments in creating a training timeline/program to ensure smooth transition for new employees
* File and follow-up on shipping claims for shipped products
* Maintain inventory control/transfers for repair parts and assist in quarterly inventory counts, as assigned
* Other administrative duties as necessary
** Qualifications**
* Good administrative and office skills
* Good interpersonal and verbal and written communication skills
* Must have demonstrated problem solving and organizational skills
* Ability to manage multiple tasks in a fast-paced, deadline-driven environment
* Ability to work independently with limited supervision
* Ability to work overtime as needed
* Proficient in Microsoft Office and Google Drive
* Warehouse and office experience is a plus
* Experience with shipping via FedEx, UPS, USPS, and Freight carriers a plus
* Willingness and ability to work remotely, as needed
* Must be a good team player with a positive attitude and a willingness to learn
** Benefits**
* Medical, Dental, Vision Insurance
* PCP & Specialist Office Visit Reimbursements
* Basic Life Insurance
* PTO & Sick Leave Days
* Paid Holidays
* Day Off to Celebrate Your Birthday
* 401K & Employer Match
** About iBUYPOWER**
iBUYPOWER symbolizes several key beliefs: unity, strength, ambition, and perseverance. These are fundamental attributes of life inside and outside of gaming. You need them all to win. Leading the pack, iBUYPOWER is gaming, defined.
Since 1999, iBUYPOWER has been delivering on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, and every day consumers.
iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, Western Digital, Asus, Bethesda, MLG, and many more. Superior performance, reliability, cutting edge technology, and timely production make iBUYPOWER the authority in PC gaming. Department Administrative Services Employment Type Full Time Location City of Industry, CA