Job Details
**Season Ticket Service Associate (Ticket Customer Service)**
Ochsner Sports Performance Center, 5800 Airline Drive, Metairie, Louisiana, United States of America Req #157 Friday, February 4, 2022 **I f you are interested in sports jobs with the New Orleans Saints and Pelicans, youre in the right place!** **THE NEW ORLEANS PELICANS/SAINTS ARE LOOKING FOR CUSTOMER SERVICE MINDED PROFESSIONALS WHO WANT GROWTH OPPORTUNITIES IN SPORTS**
*.* The **Season Ticket Services Associate** role is a seasonal position with a purpose to achieve elevated, outstanding customer service and fan experiences for Saints and Pelicans season ticket holders and fans. The New Orleans Saints and New Orleans Pelicans Associate Program is a **one year, paid internship** focused on the 2022-23 sports seasons. The position is oriented toward recent, or soon-to-be college graduates who are starting their professional journey in sports. Associates are expected to work full-time hours.
**Responsibilities:**
**Service**:
* Answer and provide outstanding, elevated customer service to frequent incoming service calls from Saints and Pelicans season ticket holders and fans
* Assist Ticket Sales Account Executives with touch point, relationship building process with season ticket holders
* Make outbound service calls to gather more in-depth customer information
* Assist with day-to-day activities in the Ticket Sales and Service department which may include but is not limited to assembly of data entry in database systems
* Handle and process ticket orders and payment plans
* Attend select interdepartmental and client meetings to convey service-related items
* Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business.
**Game Day and Events:**
* Perform various duties on game nights including entertaining clients and prospects
* Execute set-up and take down of sales and service tables
* Assist with on and off court season ticket holder assets at games
* Provide direct customer service to season ticket holders and fans at Superdome and Smoothie King Center Ticket Box Offices
**Desired Skills and Experience:**
* Recent or soon-to-be graduate from an accredited college or university
* Prior experience with customer service is preferred
* Must have excellent verbal and written communication skills
* Must have a strong teamwork mentality and truly enjoy helping others be successful
* Must be self-motivated, organized and be able to solve problems in real-time
* Must be comfortable in a faced paced environment and respond well to changes in direction
* Proficiency in the Microsoft Office suite
**Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans.** All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.
*The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.*
**Other details**
* Job Family Ticket Sales, Service & Operations
* Pay Type Hourly
* Employment Indicator Intern