Job Details
2,280 + Jobs found in Richmond, Va for Customer Support Representative in Richmond, VA. SimpliSafe is one of the leaders in the Home Security Cameras, Products and Services.
7 career positions available in Customer Support at SimpliSafe.
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**JOB DESCRIPTION**
*SimpliSafe is seeking a motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers.*
* *Respond promptly, courteously, and knowledgeably to customer service inquiries*
* *Provide top-tier support to all customers with a goal of first call resolution*
* *Educate customers on system installation/use, and assist in troubleshooting*
* *Utilize prior customer support experience to enable customer success and happiness*
* *Use problem-solving skills to solve customer issues and address concerns*
* *Outbound calls to current customers to address issues, when needed*
* Proven success in a phone-based customer service or call center position
* Ability to understand and determine root causes to customer issues
* Comfort with technology and ability to provide technical assistance for consumer electronics
* Proven record of outstanding attendance and timeliness in a structured environment
* Strong work ethic and the drive to contribute to company goals
* Clear and effective phone communication skills to ensure all customer issues are resolved
* Ability to work independently and in a team setting
* Ability to prioritize in a fast-paced environment and excellent time management skills
* Positive, can-do attitude and eager for continuous improvement
* Strong commitment to customer happiness and satisfaction
* You must be professional
* Must have or get a Gmail address
* Have a professional Resume or a good copy
* Have work skills, experience for the job or education if not tell me more
* Be able to follow our advice, tips, and information
* **TO GET THE HELP YOU NEED**
**Richmond- Customer Loyalty Agent Richmond, VA**
**JOB DESCRIPTION**
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**JOB DESCRIPTION**
The Technical Support Specialist will provide high-level tech assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
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**JOB DESCRIPTION**
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**JOB DESCRIPTION**
*To kick-start our contact center management team in Richmond, VA, SimpliSafe is seeking Supervisors that are passionate about our people, our product and our processes. You will be responsible for managing agent productivity, performance metrics, and efficiency for a team. The ideal candidate must be resilient and seek continuous learning!*
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Customer Support Representative Richmond, VA at WOAHFF
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* You must be professional
* Must have or get a Gmail address
* Have a professional Resume or a good copy
* Have work skills, experience for the job or education if not tell me more
* Be able to follow our advice, tips, and information
* **TO GET THE HELP YOU NEED**
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Customer Support Representative Richmond, VA at WOAHFF