Job Details
Located in Buffalo, NY
More Information about this Job:
American Medical Response (AMR)
Buffalo, NY
starting pay: $21/hr.
JOB SUMMARY
The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.
RESPONSIBILITIES
- Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
- Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
- Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
- Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
- Responsible for generating applicable reports and checking for accuracy.
- Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
- Relays instructions from supervisors, messages and emergency information.
- Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
- Follows established parameters/formats in receiving requests for service.
- Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
QUALIFICATIONS - High school diploma or equivalent.
- Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
- Skilled in reading and writing English.
- Ability to communicate clearly on the radio and telephone.
- Ability to record, transmit, and report information accurately.
- Ability to efficiently utilize all equipment assigned to him/her.
- Ability to manage multiple tasks simultaneously.
- Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
- Ability to understand basic computer applications.
GUIDING VALUES AND BEHAVIORS Employee must consistently exhibit our guiding principles:
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.