Job Details
**Front Desk Attendant (Jackie Robinson Training Complex)**
at Major League Baseball Vero Beach, Florida **MAJOR PURPOSE:**
A Front Desk Attendant for the Jackie Robinson Training Complex (JRTC) serves as JRTC hotel guests first point of contact, managing all aspects of their accommodations.
**RESPONSIBILITIES:**
* Welcome guests and ensure customer satisfaction through superior guest service.
* Input reservations and perform all check-in and check-out tasks.
* Answer questions about hotel amenities, services, and surrounding points of interest.
* Act as the liaison between guest and support departments to communicate and ensure prompt
* responses to guests needs.
* Handle and resolve guest complaints.
* Complete general administrative tasks such as answering phones and directing calls, monitoring and
* Forwarding emails as needed and assisting with mail and package distribution.
* Maintain updated records of booking and payment, balance daily financial transactions and sell
* Administer health screenings and temperature checks for employees and guests'
* Report any accidents or injuries to management staff immediately
* Other duties as assigned by Front Desk Manager.
**REQUIREMENTS:**
* The preferred candidate will have a minimum (1) year of hotel front desk or similar experience.
* The preferred candidate will have previous cash handling experience.
* Excellent verbal communication, customer service and problem-solving skills.
* Ability to use typical office equipment.
* Candidate must be self-motivated, highly organized, and detail orientated with the ability to work
* independently with minimal supervision
* Ability to work irregular hours including nights, weekends, and holidays.
All in-office and ballpark-based positions are subject to MLB's mandatory Covid-19 vaccine policy
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