Job Details
** Customer Service Representative**
Location: Elmendorf/Texas/USA Employment type: Employee **Customer Service Representative**
Our team in **Elmendorf** currently has an opening for a **Customer Service Representative**
**YOUR ROLE & RESPONSIBILITIES**
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.
**Essential Responsibilities and Tasks**
Receive orders from customer via phone, email, or fax.
Processes customer orders/changes/returns according to established departmental policies and procedures.
Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders.
Confirm pricing with customer on all orders.
Informs customer of product prices, shipping date, anticipated delays, and any additional information needed by the customer.
Answers general calls and directs customer and/or caller to the correct person or department.
Aids with customer complaints.
Cultivates and maintains a strong knowledge of company products and processes.
Prepares and maintains various reports.
Serves as liaison with operations, materials management, and shipping personnel.
Maintain and update customer files with address changes, pricing quoted by salespeople, products, delivery instructions, or other customer notes as needed.
Partner with sales team to meet and exceed customers service expectations.
Performs clerical duties such as photocopying, faxing, filing, and collating.
Other duties as assigned by supervisor.
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.<>The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments. Essential Responsibilities and Tasks Receive orders from customer via phone, email, or fax Processes customer orders/changes/returns according to established departmental policies and procedures Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders Confirm pricing with customer on all orders Informs customer of product prices, shipping date, anticipated delays, and any additional information needed by the customer Answers general calls and directs customer and/or caller to the correct person or department Aids with customer complaints Cultivates and maintains a strong knowledge of company products and processes Prepares and maintains various reports Serves as liaison with operations, materials management, and shipping personnel Maintain and update customer files with address changes, pricing quoted by salespeople, products, delivery instructions, or other customer notes as needed Partner with sales team to meet and exceed customers service expectations Performs clerical duties such as photocopying, faxing, filing, and collating Other duties as assigned by supervisor **YOUR PROFILE**
**Hiring Qualifications and Competencies**
Customer service skills Consistently ensures the customer is provided with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
Ability to multi-task Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills Demonstrates a strong ability to identify, analyze and solve problems. Decisive in handling difficult problems. Translates problems into practical solutions and is capable of understanding relationships and dependencies within different metrics and behaviors.
Intellectual ability Accurately and consistently follows instructions delivered in an oral, written or diagram format. Ability to learn on the fly.
Mathematical ability Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement and conduct simple business analytics.
Computer skills Comfortably and confidently uses a computer and specialized software including but not limited to AS400 or similar ERP system, Microsoft Word, Excel, and Outlook. Capable of quickly researching, extracting data and presenting insightful and actionable information to leadership.
**Experience, Education and/or Training**
High School Diploma/GED required. Bachelors Degree in Business, Industrial Distribution, Supply Chain, or similarly related field preferred.
2+ Experience in a Customer Service-related role, preferably in a distribution business.
Working knowledge of AS400 or a similar ERP system.
Employment is contingent upon completion of background investigation, E-Verify check, and pre-employment drug screening
**OUR OFFER**
* We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential
* Individual development, on-the-job training, and development programs designed to help our employees grow in their careers
* Competitive pay and incentives
* Various healthcare plan options as well as 401(k)
We look forward receiving your application.
Megan M