Job Details
As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. Responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.
Key Responsibilities
- Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
- Negotiate with customers and/or clients for approval of restoration activities
- Schedule, coordinate and oversee crews, assests, and subcontractors to provide service on active projects to include subcontractors
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain all communications with customers, teammates, vendors, and insurance representatives
- Manage production expenses including labor, equipment, vehicles, and other assets
- Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
- Actively engage in recruiting, hiring, and training restoration teammates
Position Requirements
- High school diploma/GED; Associate degree or Bachelor s degree preferred
- Valid driver s license
- At least 1 year of management and/or supervisory experience
- At least 3 years of industry experience
- IICRC certification a preferred