Job Details
Summary:
The Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.
Responsibilities:
Review and process patients enrollment forms to the Patient Assistance Program (PAP)
Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
Schedule treatments to be sent to the patient or patient s healthcare provider
Support inbound and outbound phone lines for the PAP program
Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.
Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer s PAP program.
Prioritize workload to ensure patients enrollments are processed within a specified timeframe
Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician s office staff.
Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.
Report adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturing practices.
Execute day-to-day operations specific to the assigned program(s).
Maintain patient confidentiality at all times.
PHYSICAL REQUIREMENTS:
Extensive manual dexterity (keyboarding, mouse, phone)
Constant use of the phone for communication.
Noise and/or vibrations exposure.
Frequently reach (overhead), handle, and feel with hands and arms.
Sit for prolonged periods of time.
Occasionally stoop, kneel, and crouch.
Occasionally lift, carry, and move up to 25 pounds.