Job Details
The Outbound Sales Representative is responsible for selling Spectrum Internet, Mobile, TV and Phone products to new customers and upselling existing Spectrum Residential customers via outbound calling in a call center environment. MAJOR DUTIES AND RESPONSIBILITIES - Actively and consistently support all efforts to simplify and enhance the customer experience. Effectively sell Charter products and services to new and existing prospects. Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PS - Us). Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc. Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions. Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services. Inform prospects of our product...Call Center, Sales, Commission, Customer Experience, Internet, Communications, Technology