Job Details
Job Description Customer Service Agent - ( 220000JL )
Grand Geneva is now hiring full-time team members and we provide fantastic benefits!
**Grand Perks:** * Check guests in and out of room.
* Able to provide accurate and appropriate information to guests and customers.
* Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.
* Respond to guest requests and handle guest issues or report complaints to management.
* Remain calm and alert, especially during emergency and/or heavy hotel activity.
* Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
* Answer guest questions regarding area or resort, outlet information and services.
* Greet and welcome guest as they arrive to the resort; perform other duties as assigned.
* High School or equivalent.
* 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
* Able to work independently, has good judgment, problem solving, and decision-making skills.
* Ability to read, listen, and communicate effectively in English, both verbally and in writing.
* Good oral and written communication skills
* Ability to access and accurately input information using a moderately complex computer system.
* Ability to work a flexible schedule including days, nights, weekends and holidays.
**Primary Location**
: United States-Wisconsin-Lake Geneva