Job Details
Job Type
Full-time
Description
About Us:
Regal Nissan is a leading automotive dealership dedicated to providing exceptional customer service and high-quality vehicles. With a commitment to excellence, we take pride in delivering an unparalleled automotive experience to our customers. Join our team and become a part of a dynamic and customer-centric work environment.
Position Overview:
Regal Nissan is seeking a motivated and customer-focused individual to join our team as a Service Advisor. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing excellent service and guidance throughout their vehicle maintenance and repair process. If you are passionate about automobiles, customer service, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Responsibilities:
Greet customers and assess their service needs with a friendly and professional demeanor.
Consult with customers to understand their vehicle concerns and provide accurate information about recommended services.
Clearly communicate repair estimates, timelines, and any additional services to customers.
Coordinate with the service department to ensure efficient and timely completion of repairs.
Keep customers informed of the status of their vehicles and address any concerns or questions.
Upsell additional services or maintenance packages as needed.
Maintain detailed records of customer interactions and service transactions.
Requirements
Qualifications:
Previous experience as a Service Advisor in an automotive dealership is preferred.
Strong communication and interpersonal skills.
Ability to explain technical information in a clear and understandable manner.
Excellent customer service and problem-solving skills.
Knowledge of automotive systems and repair processes.
Familiarity with dealership service software is a plus.
High school diploma or equivalent; additional education or certifications in automotive technology is a bonus.
Must have a valid driver's license.
Must be able to pass pre-employment screening (background & drug test)
Regal Nissan Company Benefits:
- Competitive salary and commission structure
- Health, dental & vision insurance
- Life insurance
- 401(k) retirement plan
- Ongoing training and development opportunities
- Employee discounts on vehicle purchases and services
- Financial planning resources
- Paid vacation
- Paid well-being
How to Apply:If you are passionate about delivering exceptional customer service and have a background in automotive service advising, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience.