Job Details
TITLE: PROJECT MANAGER - MSCC
STATUS: EXEMPT
REPORTS TO: DIRECTOR - MSCC
DEPARTMENT: MEMBER SERVICE CONTACT CENTER
JOB CODE: 11599
PAY RANGE: $74,100.00 - $85,000.00 ANNUALLY
GENERAL DESCRIPTION:
At Golden 1, we take pride in continuous evolution. We're searching for a highly qualified project manager to help us maintain our position as an innovative authority within the MSCC. The ideal candidate will have strong skills in developing and overseeing work plans. The project manager will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is being achieved. The Project Manager will be responsible for leading projects from the stage of defining requirements to deployment. This includes identifying project schedules, scopes, budget estimates, and implementation plans, along with risk mitigation strategies. The Project Manager will coordinate both internal and external resources to ensure that projects stay within the defined scope, schedule, and budget. They will also monitor the project status and make necessary adjustments to the scope, schedule, or budget to ensure project requirements are met. They will establish and maintain relationships with relevant stakeholders and stay updated with all changes in MSCC to ensure consistency. They will have a deep understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws, as appropriate for the position. The Project Manager will also work to create a positive and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through their actions and words, ensuring positive employee morale throughout Golden 1, and embodying the company's mission, vision, and core values.
TASKS, DUTIES, FUNCTIONS:
Perform the following job duties and responsibilities in accordance with corporate policy and procedures, within established timeframes:
- The Project Manager will own all departmental projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
- Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
- Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met.
- Establish and maintain relationships with relevant stakeholders, providing day-to-day contact on project status and changes.
- Update procedures in response to changes in operational activities or technological upgrades.
- Ensure compliance with applicable standards, rules, regulations, and systems of internal control.
- Develop reports for executive management and the board of directors.
- Develop and Recommend Internal Controls or process improvements.
- Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
- Foster a positive and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
- Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.
- Model Golden 1 core values Integrity, Reliability, Inclusion and Service Excellence.
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks.
- Develop and maintain partnerships with third-party resources, including vendors and researchers.
- Assign and monitor resources to ensure project efficiency and maximize deliverables.
- Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.
- Identify organizational needs for new software or technology that will help with efficiency and/or performance.
- Must be subject matter expert on Golden 1 Procedures and Knowledge base.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: - Effective oral and written communication skills required to train and evaluate staff.
- Excel in operating in a fast environment.
- Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
- Demonstrated ability to analyze work processes and drive changes, while meeting deliverable schedules in fast paced environment.
- Strong organizational and project management skill
- Flexible and willing to work in a changing environment and strong work ethic.
- Strong independent decision-making, organizational, planning and problem-solving skills
- The ability to identify areas for improvement.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: All levels of staff and management.
- EXTERNAL: Vendors, credit unions, and other industry related associations.
QUALIFICATIONS: - EDUCATION: bachelor's degree in related field or equivalent work experience
- EXPERIENCE: 3-5 years of project management experience AND/OR 5-7 years of Call Center experience preferably at a supervisory or above level
- KNOWLEDGE / SKILLS:
Functional Knowledge in the following areas: - Federal Rules and Regulations as applied to credit unions; Golden 1 Products (Awareness); Golden 1 Employee Handbook. -
- Advanced knowledge in the following areas: Project Management; Process Improvement; Golden 1 Policies and Procedures.
- Working knowledge of call center systems, business processes and policies and procedures
Technical: - - Proficient knowledge in the following systems/applications: Microsoft Word; Microsoft Outlook- Email, Calendar, Task; Microsoft Excel - formulas, functions, macros, pivot tables and troubleshooting thereof; PDF Editing (Adobe/Nitro Pro); Web Browser (Chrome, Internet Explorer and Edge); Microsoft Access; Microsoft PowerPoint; Conference/Virtual Meetings and Communication (i.e. Zoom, Cisco WebEx).
- Proficient knowledge in the following systems: DataSafe; DayForce (HRIS); Concur (Invoice/Expense); Power Query; SQL.
Behaviors: - - Steward of the Golden 1 Brand and maintain quality standards of service excellence in all interactions.
- Respects and works well with people with diverse skills, styles, perspectives, and backgrounds.
- Contributes to an inclusive environment, where everyone is treated with courtesy, dignity and respect, regardless of perceived differences.
- Provides exceptional member/colleague service by showing caring, friendly, member centric support, and seeking opportunities to provide Golden Service.
- Communicates clearly and concisely, both in written and oral form.
- Constructively shares lessons learned in success or failure with others to continuously improve how work gets done. - Shares knowledge freely to help others succeed.
- Able to communicate insights and understanding of issues or problems in a skillful way. - Shares important information at appropriate time; Ability to escalate issues requiring additional action.
- Works well within team and across departments, effectively collaborating and interacting with co-workers, leaders, and members.
- Takes time to understand co-workers work goals and supports them in their effort to do their best work.
- Acknowledges and celebrates the success of others.
- Gives and receives honest and candid feedback in a constructive way, leverage feedback to further personal and professional development.
- Resolves conflicts with colleagues immediately with the utmost professionalism.
- Previous demonstrations of business values - Respect, Integrity, Service Excellence, Financial Stability.
PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required.
- Corrected vision within the normal range.
- Hearing within normal range. A device to enhance hearing will be provided if needed.
- Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
LICENSES / CERTIFICATIONS: None
REV. 3/26/2024
Other details- Job Family Non-Manager
- Job Function Non-Manager
- Pay Type Salary
- Min Hiring Rate $74,100.00
- Max Hiring Rate $85,000.00
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