Job Details
About the job :
An exciting opportunity to join our client team within a growing ICT Services company with a global portfolio, as Field Service Technician in their dedicated team.
With an extensive history that extends over 125 years, our client has nearly 4,500 employees in 22 countries across Europe, Asia Pacific, North & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.
Also, our client is a leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to over 100 countries. The GWA manages 9.9m workspace assets globally and was ranked number 3 by OVUM among other leading global vendors for workplace management.
Last but not least, our client supports its employees to become experts in their field though development by an in-house University and an internal recruitment program.
Job description :
Field Services PC Technician (L1) is a position that provides clients with onsite tasks related to the repair and installation of a variety of client original equipment manufacturer (OEM) products.
Performs basic and moderately complex troubleshooting, hardware activities for desktops and laptops.
May support Desk Side applications and infrastructure.
Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities :
- Provide onsite technical hardware and break fix services on Laptops, Desktops, Workstations, Tablets and Associated devices for both commercial and residential clients.
- Installing, maintaining, upgrading, and repairing IT products.
- Ensure all contractual SLAs are met and delivered within contractual requirements.
- Have proven customer support experience and communicate with all stakeholders in a timely manner.
- Be a Team Player and an effective and timely communicator.
- Capable of handling multiple issues at once and determining priorities.
- Complete all administrative tasks associated with each call as documented in established policies and guidelines.
- Completion of routine maintenance activities in the agreed timescales, e.g., parts administration.
- Accept and deliver all service calls assigned within the established service level agreement and company requirements for each client.
- All tasks will be completed in line with company security, safety, technical and quality standards, and procedures and aim to provide a high degree of customer satisfaction.
- Additional requirements may exist if the offer of employment is extended.
Skills & Requirements :
- Ability to lift and or move various computer equipment up to 50 lbs.
- Complete certifications required for PC repairs.
- Must own a car, a valid driving license (a milage reimbursement will be provided) and a basic repair tool kit, pc, and mobile cellular phone.
Work schedule:
- business hours 8.30 17.30 local time
- Mon Fri.
Accountabilities :
- Complete certifications required for PC repairs.
- Undertake fault diagnosis, ensure basic troubleshooting and effective Break fix of Laptop and Desktop PCs.
- Have a working knowledge of operating systems, hardware and commonly used software and standard applications.
- Install, test, and configure desktop / Laptop / Tablet /.
- Use of software images to install operating systems.
- Carry out upgrades and conversions including replacement of component parts, e.g., Memory, Hard drives, SSD, screens, Keyboards etc.
- Maintain your parts in line with return deadlines.
- Carry out all tasks in real time and update the system accordingly.
Education, Knowledge, and Experience :
- Typically, secondary/high school qualified with a relevant technical qualification and 6-12 months relevant work experience.
- PC certifications and/or repair experience.
- Deskside based experience and use of ticket management tools are a bonus.