Job Details
Design Thinking Analyst
Columbus, OH - Hybrid
As Design Thinking Analyst, you are instrumental in defining and leading the adoption of Design Thinking as a key component in the transformation of our organization. You use a variety of Design Thinking tool sets to tackle strategy, education, process, technology, service, and design opportunities. You promote the importance and benefit of human-centered design to benefit our products, programs, and customer solutions. The Design Thinking Analyst will help instill a Design Thinking mindset and deploy toolsets to ensure competitive differentiation and shareholder value.
Strategy and Planning
- Assist in partner with Business, Digital Technology, and User Experience leaders to evolve and execute on a Design Thinking Strategy and long-term vision within the organization
- Assist in leading and coaching others in defining workshop plans, including goal understanding, identification of any research requirements, agenda planning, method identification, and logistics, ensuring maximum value for all participants
- Assist in driving the adoption of Design Thinking and act as an ambassador for the Design Thinking community and User Experience team
Acquisition and Deployment
- Assist in driving the creation and growth of design thinking standards by creating content for trainers, participants and design thinking champions based on organizational needs
- Assist in evolving the organizations' design thinking offering, and evangelize its value through internal and external channels
- Assist in helping others on the end-to-end creation, planning, and facilitation of Design Thinking workshops
- Assist in coaching business and delivery partners throughout the design thinking process
- Assist in mentoring design thinking practitioners to help them evolve their skills and expertise
- Assist in deploying Design Thinking to advance a human-centered culture and ways of working within product teams
Operational Management
- Assist in driving consistent delivery of workshop facilitation, always demonstrating a positive and optimistic attitude
- Assist in the creation of supporting workshop and training materials not limited to presentations, activity worksheets, Mural boards, and additional collateral
- Assist in post workshop communication, output and summarization to appropriate stakeholder and hand-off/transition of next steps to owners
- Assist in staying current on Design Thinking best-in-class tools, techniques and thought leadership and infusing learnings into Design Thinking activities
- Assist in working with internal marketing on Design Thinking program activities and its evolution
Formal Education & Certification
- Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
- degree in Cognitive Psychology, Anthropology, Sociology, Cultural Anthropology, or related degree preferred, or equivalent experience
- from industry recognized Design Thinking leader or related certification preferred, or equivalent experience
Knowledge & Experience
- years IT and/or Business experience.
- years of experience centered around experience design, facilitation or service design required
- years in User Experience (UX), Customer Experience (CX), or user research preferred
- knowledge and demonstrated experience applying design thinking principles and tools to solve process, program, or customer solutions
- facilitating workshops for cross-functional teams
- training others for successful execution
- experience working with customers to build and formulate business requirements and implementing a user-centered design approach and methodology
- using human centered design (design research/design thinking) research methodologies