Job Details
The Plexus Groupe awarded Best Places to Work in Insurance is looking for candidates who dream big. We have an opening for a Client Manager - Property & Casualty at our Deer Park, IL headquarters or at our Chicago, IL office.
Do you enjoy strategizing with clients on best-in-class solutions? Do you want to be part of a company growing faster than ever? If so, then you will want to keep reading!
Summary:
The role of Property & Casualty Client Manager (CM) serves as the primary business contact for the client and is responsible for client satisfaction. The CM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the CM is expected to build relationships with clients to encourage new and repeat business opportunities.
Job Responsibilities:
- Responsible for client communications, conflict resolution, and compliance on client deliverables.
- Ensure that client issues are efficiently handled, and updating the Client Executive (CE).
- Provide regular two-way communication between the client and the Client Service Team to exhibit strong team representation and manage client expectations appropriately.
- Ensure that all processes and procedures are completed within the structure of Plexus operating model and meet all expected compliance and professional standards.
- Create submissions and proposals in conjunction with the CE. Provide recommendations for standardizing the submission and proposal formats.
- Assist clients with claims reporting instructions and undertake initial efforts to involve other available resources (i.e. Claims and Legal Team) to resolve outstanding claim situations.
- Ensure that the Plexus service platform is delivered within the committed timelines. This includes quotations, proposals, endorsements, stewardship reports (where applicable), audit processing and any other service items that are time and date sensitive.
- In conjunction with the CE, establish a strategy to expand the relationship by offering new products and programs to clients which are a fit with their business operations.
- Perform regular tasks including gathering underwriting and exposure information, complete loss summaries and analyze loss runs, perform policy reviews as necessary, market risks to underwriters and negotiate terms, review quotations of insurance for accuracy in conjunction with the CE, and prepare invoices and follow-up for collections of premiums.
- Be able to undertake a certain amount of client-related travel with the CE and/or Producer to secure and enhance relationships with prospects and clients.
- Carry a sense of urgency in supporting the CE during the pursuit of expanding an existing relationship and new business opportunities.
- Provide direction and oversight of Client Coordinators who are part of your account team.
- Be prepared to delegate responsibilities that fall outside of the CM role and provide mentorship.
- Enthusiastically engaged in furthering insurance knowledge through insurance related coursework, classes, seminars and conferences.
Required Experience:
- BA/BS degree or equivalent experience.
- 5-7 years of experience in insurance field.
- Ability to communicate to explain complex issues, receive and interpret complex information, and respond appropriately.
- Ability to work independently as well as in teams.
- Ability to travel up to 25% for presentations to client, prospect and carrier meetings.
- Working knowledge of property and casualty insurance products and usage, insurance markets, reference to changes in personnel at markets, and alterations occur on policy forms/coverages.
- Proficient in Microsoft Office Programs, loss forecasting software, agency management systems.
- Must possess a current and valid State of Illinois Property & Casualty license.
The Plexus Groupe is driving the next chapter in the insurance industry with innovation, passion, and excellence. If you are looking to make an impact, and if you seek the freedom and flexibility of a progressive firm with the prowess, technology, and resources of an industry leader, we should talk.
PASSION.ALIGNMENT.ACTION.
With offices in Chicago, Dallas, Oklahoma City and Tampa, The Plexus Groupe is a premier insurance brokerage and risk management consulting company. We offer our clients innovative insurance strategy and powerful professional resources to protect, preserve, and grow. The Plexus Groupe is an equal opportunity employer.