Job Details
LINK Staffing Services has partnered with our nationally well-known client to fill immediately available Customer Success roles. You will be joining a team-centered environment where openness, transparency and accountability are encouraged at all levels.
Benefits:
These are temp-to-hire positions with competitive benefits immediately offered. The right candidate will be a dependable, motivated, career-minded individual who is eager to join the team and jumpstart their career.
Upon permanent hire, employees are offered competitive salaries, flexible benefits, 401(k) options, on-the-job training, and frequent opportunities for professional development.
Salary/Shift information
- Tuesday - Saturday $21-$23/HR
The Customer Success Associate role operates in a professional office setting.
Essentials Functions:
- Receive and Promptly Respond to Customer Queries.
- Document customer concerns and resolutions within each order worked.
- Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments
- Maintain up-to-date product, sales, services and company knowledge.
- Investigate customer s problems and collaborate with multiple departments to find solutions and resolve issues.
- Demonstrate the Company s Core and Growth Values in the performance of all job functions.
- Maintain reliable attendance.
Qualifications:
- Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Fluent in English; reading, writing, and speaking
- Ability to type 50 WPM
- Rigorous critical thinking skills
- Organization skills
- Self-Motivated and Self Starter
- Work well under pressure in a fast-paced environment
Education:
- High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
- 1-2 years' customer service experience, preferably in a contact center operations environment.
- Additional experience in customer sales, customer service, or digital communications is a plus.
- Live CHAT representative experience is a plus
- Call center or tele-sales experience is a plus
- ZenDesk / CRM