Job Details
Solutions Group Leader: Domestic LATAM - Remote at Concentrix in Boise, Idaho, United States Job Description Job Title: Solutions Group Leader: Domestic LATAM - Remote Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you. Are you ready to reimagine the world? Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? Are you bold in your decisions, and do you have contrarian views on how to run a business? Are you fanatical in your pursuit to continue improving your capabilities? Concentrix + Webhelp provides eligible employees with an opportunity to enroll in multiple benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop and run the future of CX. You will report to a team of solution architects and Solution Directors globally and manage a team of Solution consultants. This is a fully Remote work. #LI-Remote Primary Responsibilities: + Help lead pursuit teams in the development of sales pursuit strategy (defining client business challenge and the corresponding sales and solution strategy) + Lead a group of Solution Architects in designing, costing, and documenting of end-to-end CX Solutions aligned to our customers needs. + Identify the best-fit blend of strategy, technology, and talent to bring the best CX solutions value to the client and to the company. + Develop and lead teams in the construction of transformation business cases and creative commercial models that allow both clients and the company to achieve innovation, service, and financial goals. + Provide leadership to pursuit teams in the use of creative communication mechanisms beyond the basics of standard/traditional methods often associated with MS Office work products. + Help develop solutions/sales-based work product, such as RFP responses, presentations, etc. + Be an internal subject matter expert (SME), and when needed, client facing external SME, on key topics in the Customer Experience & Technology Services space, including traditional offerings, analytics, and technology offerings, as well as trends in the customer experience industry. + Support team members leading, as well as sometimes leading oneself, the preparation and participating in, either remotely or directly on-site, a variety of client facing activities, such as presentations, site visits, due diligence sessions, etc. + Contribute to continuous improvement efforts on the Solutions team + Be a positive, enthusiastic team member and role model for others on the team Candidate Profile: + Bachelor's Degree preferred in related field from a four-year college or university + 7+ years experience, with 4-6 years of progressive management experience, preferred + 4+ years in an advanced contact/engagement center/BPO, customer care analytics and technology practitioner role, solutions, consulting, or equivalent + Ability to analyze complex challenges and solutions + Understanding of contact/engagement center solutioning and associated financials. Knowledgeable of emerging trends and industry practices. Fintech, Banking and Financial Service industry knowledge is very beneficial + Lead and mentor team on developing lasting customer relationships + Demonstrated ability to champion and team through significant projects, and business initiatives using creativity. + Lead strategy via mentoring team(s) and to act as leadership advisor across multiple levels of management to achieve company, team, and sales goals. + Experience leading and organizing multi-disciplinary projects with broad impact. + Ability to present information to internal and external staff. + Oversee ongoing learning. + Passionate regarding continuous improvement and shares knowledge being a team player. + flexibility to travel domestically and internationally (expected travel approximately less than 10%) Location: El Salvador- San Salvador- Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (To view full details and how to apply, please login or create a Job Seeker account