Job Details
LHH is seeking an IT Functional/Business Analyst to join our client's team in a full-time, direct hire, and hybrid role located in the King County, WA area.
Job Description: This position also coordinates with the existing Functional Analyst on systems and supports. The Functional analyst(s) work consists of working with SQL databases, major systems such as Finance and Human Resources, Help Desk Ticketing, Contract Management, Digital Signatures, Asset Management and Work Order Management system and other assigned new implementations. In addition, general reporting and support of other minor systems are commonly required.
This position is responsible for the effective configuration and use of the assigned systems. This position will work with operational staff to leverage the application through process analysis, deep understanding of both the business process and the enterprise system, and configuration of the enterprise system to best meet operational needs. The position is responsible for the support and training of users of the assigned systems and serves as the liaison between the operational staff and the IT team.
Qualifications:
- Requirement: 3+ years experience as a Business of Functional Analyst supporting Enterprise Applications.
- Requirement: Bachelor s Degree in Geographic Information Systems or Computer Science is preferred, or equivalent professional experience.
- Requirement: 3+ years of experience with SQL/T-SQL (Database structures, relationships, writing queries, and context)
- Requirement: 3+ years of reporting experience
- Requirement: 3+ years of experience in a Microsoft Shop (O365, Outlook, SharePoint, Word, Excel, PowerPoint, etc.)
- VERY Nice to have: Prior Government (City or State) experience working with Government Applications
- Nice to have: Experience working with Visio or other drawing tools
- Nice to have: Experience with automated testing procedures
Responsibilities:
- Serve as steward of the assigned systems by collecting and maintaining information, assessing the alignment of the application with current and future IT and business needs.
- Serve as Tier 1 TSQL reporting and support.
- Provide front line application support and troubleshooting to application users.
- Provide business analysis and requirements gathering. Work with end users, subject matter experts, and super users to understand and document business processes and requirements. Use systems best practices as a basis for collaboration with stakeholders and subject matter experts to modify system processes and implement approved changes.
- Serve as the primary interface between stakeholders and the Informational Technology division.
- Assist end users, subject matter experts, and super users in understanding how to achieve business results with the computerized tool and use the application to better meet operational objectives.
- Configure assigned systems application-parameters and initial settings that influence the operation of programs, processes and operating system settings and provide documentation of the same.
- Analyze new functionality introduced by the application vendor and guide the implementation of functionality deemed advantageous to our client.
- Develop queries and reports that are ongoing and customized.
- Provide training on the use of assigned systems, to individuals and small groups
- Study issues and determine if the issue arises out of a need for training or a need for technical solution. Recommend a course of action to resolve the issue.
- Conduct testing of core operational processes and applications during software upgrades.
- Manage and fulfill application work requests (both functional and technical).
- Document workflows and business processes.
- Evaluate user requirements.