Job Details
REMOTE CUSTOMER SERVICE ASSISTANT (FULL TIME)Click Here to Apply OnlineJob Description ESFM We have an opening for a REMOTE CUSTOMER SERVICE ASSISTANT position.Location: Remote. Note: online applications accepted only.Schedule: Full Time: Monday - Friday, 8:00 am - 5:00 pm with intermittent on-call availability. Requirement: Client service experience preferred, system knowledge, Microsoft literacy. Perks: Ability to work remotely with great opportunity for growth within the company and on-the-job trainingStarting Pay: $22.00 per hour ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1260321.The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). Job SummaryJob Summary:Serves as a remote customer service representative and provides work order management support for staff/customers focused on supporting ESFM Kitchen Equipment Services. The appropriate candidate will have excellent communication and organizational skills, a critical sense of urgency, work with purpose and intensity, a strong ability to multitask, problem solve, and always act professionally and with respect to clients, suppliers and team members. Knowledge of kitchen equipment is a plus, but not required.Essential Duties and Responsibilities:Proactively manage a well-defined workflow. Always on time or ahead of project tasks completion.Answers the telephone & makes calls, creates & responds to customer emails, and provides cheerful & prompt assistance to municates clearly and efficiently to complete work in a cost-effective and safe manner.Creates, organizes, reviews, and promotes service requests.Maintains organized files and detailed records.Operates standard office equipment and is technologically inclined.Escalates information and issues appropriately to Managers, as pletes project assignments on time.Maintains a clean and safe work environment.Performs other duties as assigned.Associates at ESFM are offered many fantastic benefits.Both full-time and part-time positions offer the following benefits to associates:Retirement PlanAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceVoluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home ProgramFor positions in Washington State or to be performed Remotely, click here for paid time off benefits addition, full-time positions also offer the following benefits to associates:MedicalDentalVisionLife Insurance/ADDisability InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs) About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.ESFM