Help Desk Technician - SNI Technology

Responsibilities:

Handle daily Help Desk operations, including telephone support, problem diagnosis, and routine tasks.
Monitor Help Desk email account and organize workflow accordingly.
Record all issues or program malfunctions in the Help Desk system and notify appropriate personnel.
Install, replace, and relocate equipment as needed throughout the property.
Assist guests in connecting to wired and wireless networks in guest rooms and meeting areas.
Provide user support for all computer systems used within the establishment.
Aid in maintaining the company's inventory of computer hardware and software.
Adhere to all internal policies, procedures, and safety protocols.
Occasionally engage in heavy lifting (up to 50 lbs.) in both indoor and outdoor work environments.
Perform other assigned duties as necessary.

Requirements:

Strong attention to detail.
Positive, friendly, and collaborative team player.
Excellent interpersonal communication skills.
General understanding of hardware and software platforms, as well as the hotel's business operations.
Ability to explain technical concepts clearly to non-technical users.
Proficiency in reading, analyzing, and interpreting technical procedures.
Capability to write reports, business correspondence, and procedural manuals.
Aptitude for applying mathematical concepts to practical situations.
Skill in defining problems, collecting data, and drawing valid conclusions.
Ability to interpret various technical instructions and deal with abstract and concrete variables.
CompTIA A+ certification required or obtainable within the first 90 days of employment.
Obtain a secondary certification in Network+ or Security+ or equivalent within 180 days of employment.
High School diploma or equivalent required; experience with Microsoft Office products preferred.

SNI Technology

04/18/2024

Colorado Springs,CO