Job Details
** Customer Service Coordinator**
**Job Category****:** Operations **Requisition Number****:** CUSTO001964 Showing 1 location **Job Details**
**Description**
CPG is currently Hiring a Customer Service Coordinator for our terminal in Baltimore, MD!
Were looking for a **Customer Service Coordinator** to join our growing team at ContainerPort Group that focuses on delivering service that inspires!
Our Customer Success Team is looking to add an energetic, well spoken, and patient problem solver to help drive the success of our customers. Your role is a very important part of driving success for our organization and ensuring our customers expectations arent just met but exceeded. You excel when our customers understand the value of using ContainerPort Group for their trucking needs.
As a **Customer Service Coordinator**, you will act as an extension of our customers own internal team and ensure they are always in the know on where, when, and how their freight is moving. You will work with customers to remove any barriers to their success and identify opportunities to help grow the partnership and expand business opportunities.
This position is a first shift, Monday through Friday opportunity!
As a Customer Service Coordinator, you will exemplify our core values day in and day out.
* **Safety First.** Every decision we make - big or small - is based on our commitment to safety.
* **We are Family** and endeavor to do the right thing by respecting others and abiding by the golden rule.
* **We value Passion** and professionalism.
* **We are People Oriented** and operate in a transparent, collaborative environment.
* **We value Creativity** and focus on delivering customer centric solutions.
* **We create Positive Energy** for our teams, families, customers, and suppliers striving to develop lasting relationships.
**Your typical day looks like:**
* Communicating quote rates and service capabilities
* Processing orders as they arrive
* Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
* Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
* Entering time sensitive order information accurately into computer systems
* Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
* Ensuring customer location and contact information is up to date and accurate in computer systems
* Performing other duties as requested
Youll partner with an internal team of colleagues and our customers to develop and execute solutions for critical transportation and logistics problems. This is a hands-on, high execution role which requires excellent communication skills to become a true partner to our customers. You will be an advocate for our customers and bring their feedback and needs back to our internal team for discussion about how we can improve our capabilities and service.
**The ideal candidate will possess:**
* Alignment with ContainerPort Groups mission, brand promise and core values.
* High school Degree / GED required.
* Exemplary customer service and interpersonal skills.
* Excellent verbal and written communication skills with the ability to convey information to customers in a clear, focused, and concise manner.
* Strategic thinker who is comfortable in a fast-paced, always-on, deadline driven environment.
* Ability to effectively prioritize and accurately execute time sensitive tasks.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, etc.).
**Preferred Qualifications:**
* Previous transportation experience
* Experience working with container freight transportation
**Benefits/Perks:**
* Competitive compensation
* Benefits package:
+ Medical, Prescription, Dental, Vision
+ Life, AD&D, & Disability insurance
+ Employee Assistance Program
+ Financial planning
* 401(k) plan with up to 6% company match
* Paid time off
* Professional development & growth opportunities
* Tuition assistance
* Casual dress code
* Flexible work arrangements
* Bonus Eligibility
**About ContainerPort Group:**
ContainerPort Group (CPG) is an award-winning multimodal transportation company specializing in container drayage. Headquartered in Cleveland, Ohio, the company provides comprehensive container drayage and logistics solutions for customers throughout North America. With a focus on customer needs, a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts, CPG has the tools, the talent, and the experience to move your freight. To learn more, contact us:
Founded in 1960, World Group is a leading American-owned NVOCC, freight forwarder, transportation, warehousing, and logistics organization. We move freight through the air, across the oceans, and over the roads, from anywhere. Find out how we can help get your freight where it needs to be by visiting our website:
**WE'RE GROWING - JOIN OUR WORLD GROUP COMMUNITY TODAY!**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)