Job Details
A Day in the Life of a Patient Access Shift Lead:
The Patient Access Lead serves as a mentor and resource to others. This position is familiar with insurance protocols, helps compile estimated patient healthcare costs per service, calculates patient Out of Pocket expenses, and participates in training of new staff. Patient Access Leads may act as primary support for variety of areas.
Why Work at Cheyenne Regional?
- ANCC Magnet Hospital
- 403(b) with 4% employer match
- 21 PTO days per year (increases with tenure)
- Education Assistance Program
- Employer Sponsored Wellness Program
- Employee Assistance program
Here Is What You Will Be Doing:- Assists with workflow organization, quality improvement, daily deposits, and cash drawer audits.
- Registers or pre-registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications.
- Obtains required admission information such as patient insurance/financial information, demographics and ensures an accurate medical record is created.
- Promotes accurate billing information and dissuades fraudulent use of insurance.
- Obtains necessary signatures for consent for services and mandatory Medicare documents. Communicates with third parties to coordinate authorized hospital services as necessary.
- Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company when not collected by pre-authorization team
- Explains charges for specific services provided and present estimated charges for payment.
- Collects appropriate monies due or directs patients to pre-arrange for payment plans. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process.
- Maintains patient records regarding all non-clinical patient information.
- Assists in training new employees.
- Participates in call rotation, training, testing and troubleshooting for all processes within the department as part of increased responsibility.
- Performs daily reviews of accounts falling into work-queues and provides patient volume reports as requested.
Desired Skills:- Excellent written verbal and interpersonal communication skills
- Proficient reading, writing, and math skills
- Ability to multi-task and work well within stressful environment
- Strong problem-solving skills
- Ability to read and comprehend reports, studies and government regulations and guidelines.
Here Is What You Will Need:- High School diploma (or equivalent certificate from an accredited program) or higher
- Two (2) or more years of experience in hospital admission and/or medical records and/or health insurance
- Two Years: Certified Healthcare Access Associate (CHAA) certification within two (2) years of position start date
Nice to Have:- Customer service experience and computer skills
- Multi-lingual
About CRMC:Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!