Job Details
**Customer Support Associate**
Remote | Full Time **Type:** Full Time
**Department:** Customer Service
**Team:** Customer Support
**Location:** Ridgeland, Mississippi - US (Remote)
**Compensation:** $30,000 - $40,000/year**Job ID:** 500#######
**Open Date:** 05/21/2021
**Close Date:** Open Until Filled
**Openings:** 1
**WHO ARE WE:**
Jordan Technology is a rapidly growing Information Technology, Cybersecurity & Web firm based in Ridgeland, Mississippi. Our company was founded in 2013. We are a one-stop, full-service, long-term, and fully managed Technology Service Provider for the SMB market.
**WHAT WE NEED:**
We are seeking an enthusiastic Customer Support Associate to become an essential role in our Customer Service operations. This detail-oriented position will be an integral part of our Customer Service Department and Customer Support Team.
**WHAT YOU'LL DO:**
* Customer Satisfaction! Putting the customer first, always!
* Work in a small-team environment, mostly alone, interacting with customers.
* Serve as the first point of contact for incoming calls, emails, tickets, and chats.
* Work as an Account Manager and provide full support coverage - account, billing, service, & technical.
* Help customers by creating tickets on their behalf, working with internal teams, and ensuring escalated tickets are resolved promptly.
* Build and maintain long relationships with clients.
* Work intensively with our CRM daily.
* Make outbound calls, emails, reminders, appointments, and dispatching.
* Identify and log sales opportunities during customer interactions.
**WHAT WE REQUIRE:**
* U.S. citizen
* 18 years of age or older
* High school diploma or GED
* 2-years Customer Service experience
* 6-months Technical Support experience
* Absolute excellent over-the-phone skills
* Motivation & Persistence is absolutely required
**WHAT WE PREFER:**
* Experience working in an MSP, IT, or Web Design environment
* Experience as a Dedicated Account Manager
* Experience with CRM's such as AutoTask, Hubspot, SalesForce, etc
**WHAT WE REALLY REALLY WANT: (cool points)**
* An entrepreneurial-like, customer service-focused leader with a vision to become the VP of Customer Service for the next leading Technology Firm in America, Jordan Technology!
**WHAT WE OFFER:**
* Work from Home
* Paid Training
* Competitive Salary
* Paid Vacation Time
* Paid Sick Time
* Paid Leave Time
* A Lively Culture
* Career Advancement
* Leadership Development
**EQUIPMENT YOU'LL NEED:**
* Desktop Computer
* 1080 HD Logitech Webcam
**EQUIPMENT WE'LL PROVIDE:**
* All Software
* Office Desk Phone
* Business Cards
* Company Shirts
* Training & Company Education
**EEO STATEMENT:**
Jordan Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Visit us at www.JordanTechnology.net for more info!