Job Details
Overview:
When you join Kyocera Document Solutions (KBA Document Solutions LLC) you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, were a Great Place to Work and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do, and enjoy the people they work with.
As a Dispatcher, you will handle all the day to day interactions with customers for service and supply requests. Will work with the technicians to manage the call load in order to provide a high level of efficiency and customer satisfaction.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesnt come around every day.
Responsibilities:
Receive incoming customer service call requests via phone, email and online. Process requests into computer
system.
Maintain call center database
Monitors open calls and field technician call loads
Manages call assignments to ensure the best response times and customer satisfaction
Receives incoming customer supply requests via phone, email and online. Process orders in the computer system
Works with the courier, parts department to make sure deliveries of parts, etc. are coordinated between the main office and the service technician
Qualifications:
Required:
1-2 years dispatching, order processing or customer service related experience
Great customer service
Professional, courteous and personable
Good listening and verbal communication skills
Basic computer skills/data entry
Capable problem solver and sensible
Positive and professional attitude, works well with others
Good time management
Ability to work independently as well as part of a team
Note: This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable
responsibilities that have not been specifically included in this description.
The typical pay range for this role is $50,000.00-$59,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.