Job Details
Under the supervision of the President of Hard Rock Cincinnati, the incumbent, both personally or through subordinates, directs and coordinates the activities of the Security & Transportation Departments to obtain optimum use of equipment, facilities and personnel. Possess interpersonal and negotiating skills necessary to lead others and communicate with all levels of management and guests. Proven ability to exercise independent judgment. Possesses well-developed, tactful problem-solving skills with the ability to apply ingenuity and creativity towards a resolution. Experienced in planning long term goals and the proven financial knowledge to develop and maintain detailed financial records. Uses discretion and maintains confidentiality when handling sensitive material.
Responsible for the overall security and transportation of the Seminole Gaming and Hard Rock properties and for the enforcement of the laws. Responsible for the physical safety of patrons in the establishment. Responsible for the physical safeguarding of assets transported to and from the casino, slot machines, table games and the cashier/cage departments. Responsible for establishing policies, procedures and training for all Security Personnel and other Hard Rock employees pertaining to emergency procedures. Maintains accurate records on incidents and investigations. Plans, develops and carries out programs and policies to ensure compliance with all gaming regulations and company policies and procedures. Maintains a current and updated emergency operating manual. Is a liaison for his/her departments and the local fire and police officials.
Essential Duties and Responsibilities:
- themselves in accordance with all Gaming Commission Regulations and departmental policies and procedures.
- for the overall security and transportation of the Seminole Gaming and Hard Rock properties
- compliance with all state and Seminole Tribe of Florida gaming and gaming-related regulations.
- detailed departmental Budgets for SHRSS.
- of and maintains all equipment with attention to future equipment requirements.
- and approves capital expenditures for acquisition of new equipment to increase efficiency and services of Operational Departments.
- compliance with administrative policies, procedures, safety rules, health regulations and governmental regulations.
- investigations into causes of customer complaints and employee issues and responds accordingly.
- and reports all incidences according to policy and procedures.
- new and innovative ways of improving guest satisfaction and work applications.
- and implements standards and procedures to ensure the highest level of guest service.
- for assisting with establishing policies, procedures and training for all Security Personnel and other Hard Rock employees pertaining to emergency procedures.
- plans for security and transportation post assignments for special events.
- with regulatory agencies for necessary compliance procedures.
- with the purchasing of security and transportation systems.
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- (10) to Fifteen (15) years Executive experience in the overseeing and supervision of a Security Department in a high volume casino/hotel complex environment.
- to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
- to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- to define problems, collect data, establish facts and draw valid conclusion.
- to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with problems involving several abstract and concrete variables.
Work Environment:
- and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
- performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.