Job Details
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda s, we want you to join our team to Bring the Future!
Job Purpose
This position will engage members to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations. The Collector is responsible for handling non-direct collection and direct collection duties which are critical to maintain legal and regulatory requirements and essential to provide support to the Collections Team.
Key Accountabilities
- Communicate with members regarding account delinquency, overdrawn accounts, and irregular activities
- Develop custom solutions to support credit union members during times of financial hardship
- Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act strategies
- Specialty collection tasks 1) Fraud Management 2) System Administration 3) Collateral
Qualifications, Experience, and Skills
- High School Diploma or GED
- Industry, or job-specific skills acquired through an Apprenticeship
- Working Knowledge of State and Federal Collection Laws and Procedures
- Technical knowledge and skills required:
- Computer Skills: Knowledge of Microsoft Office Suite
- Reasoning ability to solve problems
- Member Service and Communication Skills
- Negotiation skills
- Strong Organizational Skills with the Ability to multi-task
Workstyle
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.