Job Details
UNDERSTANDING
Customer Account Specialist EDI Specialist, will act as a liaison, provide product/services information, answer
questions, and resolve any concerns/problems that our customers might face with accuracy and efficiency. They will
be genuinely excited to help customers. They love to talk and understand the value of good communication skills.
Problem-solving will come naturally to them, they are confident at troubleshooting and investigate and will do
whatever is needed to answer customer questions and resolve concerns. They will ensure excellent service standards,
respond efficiently to customer inquiries, and maintain high customer satisfaction.
They guide their teams using the core principles of ACG. They require creativity from themselves and their team.
They drive a nothing is impossible attitude and view issues as direct challenges to better themselves and their team.
CORE VALUES
Our 5 Core Values are more than just words, they re a way of life. We know that companies with a strong culture
& a higher purpose perform better in the long run.
Own It
Hustle and Refuse to Settle
Love People
Act for the Greater Good
Find a way
WORKING RELATIONSHIP
Reports to the Customer Service Manager.
Communicates regularly and has a strong relationship with team members in multiple departments.
Communicates and meets periodically with other departmental leaders.
RESPONSIBILITIES
Manage large amounts of incoming phone calls
Generate new leads and new customer accounts
Build sustainable relationships and trust with customers through open and interactive communication
Suggest and participate in continuous improvement activities within the department
Up sell to customers ACG new items, promotional items, and push list items
Comply with all company Quality, HACCP, GMP, and Food Safety standards
Monitor and investigate claims to ensure corrective actions is taken to correct outliners
Be the voice of the customer in all internal discussion to ensure the customer s best interests
Provide customers with up-to-date information on product availability
Account maintenance, ensuring all customer records are up to date
Ability to make independent decisions in the best interest of the customer.
Processing orders and transactions.
OTIF reporting
Support company s EDI systems acting as first level of support.
Act as central point of contact EDI configurations and mappings between vendors, customers, and value added networks (SPS Commerce)
Provide customer support for all EDI transactions
Identify EDI problems and collaborate with IT/IS for possible solutions
Assist in the maintenance and updating EDI documentation
Work with SPS Commerce to maintain partner EDI requirements and changes
Contribute to the success of the EDI partnership implementations
Ensure that all EDI transactions are properly monitored and running efficiently
Other duties as assigned
REQUIREMENTS
Excellent interpersonal skills working with existing potential and new customers.
Excellent verbal and written communication skills.
Must have impeccable organizational skills and be detailed oriented.
Subject matter expert on Albanese products and internal operations as well as knowledge of candy industry
and candy distribution.
Strong knowledge and proficiency in ERP System and Microsoft Office software.
Must be able to speak, read and write in English.
EDUCATION
High school diploma or equivalent
Bachelor s degree or equivalent experience preferred