Job Details
Job Type
Full-time
Description
IT SUPPORT SPECIALIST
at Capacity (View all jobs)
Hybrid - US-ST LOUIS, MO
Who we are
Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform.
In order to help all teams do their best work, we need our Capacity team to be a reflection of the workforce. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.
Capacity has raised over $60 million dollars from over 100 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that relies on shared knowledge and bottomless documentation, desires data automation and reporting, or needs to streamline information and processes is an opportunity for Capacity to shine. By continuing to hire smart and humble teammates all over the country, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.
A small enthusiastic team with a big company payoff
The Capacity Operations team is looking for an experienced IT Support Specialist to help acquire, maintain, and track all the equipment, accounts, and other needs of our employees so they can do their best work. You will join a Senior IT Support Specialist on the team who will get you up to speed and mentor you after joining Capacity.
The Operations team is also responsible for managing cloud infrastructure, DevOps, cybersecurity, and more. The person filling this IT Support Specialist role will have many opportunities to learn more about those topics firsthand and shape their career in any of those directions, should they wish. Mentoring, growth, and "leveling up" to new roles are an important part of the Capacity culture, and we have numerous success stories we love to share.
Capacity has embraced a flexible work environment and has hired remote employees from all over the country. However, with the responsibilities of this role you will be required to either live in the Saint Louis area or be willing to relocate so you can occasionally be present at our HQ.
Why this job is exciting
As an IT Support Specialist you will...
- Provide first-level technical support and troubleshooting assistance to end-users via in-person, phone, email, and remote support tools
- Be an integral part of the employee lifecycle (onboarding, off-boarding, account management)
- Asset management (laptops, monitors, keyboards, etc...), including procurement, repair, and retirement of hardware
- Diagnose and resolve hardware and software issues, including troubleshooting network connectivity problems, and software conflicts.
- Support our heterogeneous Macbook and Windows devices, either directly or through Mobile Device Management software (Jamf, Intune)
Requirements
Qualifications: - 2+ years of relevant work experience or education
- Firsthand experience supporting and troubleshooting Windows hardware/software, Apple hardware/software experience a plus.
- Windows or Apple certifications like Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Microsoft 365 Certified: Administrator Expert are a plus.
- Experience using Mobile Device Management software to remotely manage configuration of end user devices.
- Certifications such as Jamf 100/200/300 are a plus.
- User account management experience - Google Workspace, Office 365, LDAP, etc.
- Previous experience with migrating accounts, email, documents, etc would be valuable.
- Ability to write technical processes and procedures
- High level knowledge of desktop, network, and mobile technologies
- Proven ability to troubleshoot a variety of different problems across desktop and mobile devices
- Excellent communication and people skills
- There will be many other tasks and expectations that are not included in this job description. Flexibility is key!
- Must be located in metropolitan St. Louis area
Still unsure? At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren't sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.
But wait, there's more! At Capacity we believe in more than just building amazing products and helping our customers. Although we are now a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our sister company, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.
What is compensation like at Capacity? - We offer fully funded medical premiums for each full-time team member and their dependents.
- Profits Interests Units, or PIUs (similar to stock options)
- Generous paid parental leave policy
- Minimum PTO requirements
- 401(k) (no company match yet)
- Life/AD&D
- Short Term Disability
- Flexible work environment