Job Details
Effective Date: February 22, 2017
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Manager Retail Ecommerce Operations page is loaded **Manager Retail Ecommerce Operations**
**Manager Retail Ecommerce Operations**
locationsUSA, VA, Richmond time typeFull time posted onPosted Today job requisition idJR0060871 **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Every single McKesson employee contributes to our missionby joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch in our Medical and Healthcare markets. Youll collaborate on the products and solutions that help us carry out our mission to improve lives and advance the health of our customers. Working here is your opportunity to shape an industry thats vital to us all. Join our team of leaders to begin a rewarding career.
**Current Need**
We are seeking Retail Ecommerce Operations Manager to support our rapidly growing B2C Ecommerce Operations team in Richmond, VA.
**Position Description**
McKesson is a global leader in the medical supply industry and are seeking to recruit a Manager for Ecommerce Operations to support all day-to-day operations and build for the future of our newly formed Retail eCommerce Business. The ideal candidate must be a practical, high energy, hands-on critical thinker with entrepreneurial skills, who is passionate about healthcare and conversant in using data to drive sales and provide the best possible eCommerce experiences.
In addition to being a hands-on eCommerce contributor, they will have a significant track record of partnering with sales channel and product category teams to drive exponential sales growth. This candidate must have a broad knowledge of current retail eCommerce technologies and developing repeatable business processes and procedures in both the direct to consumer and partner channel sales space. The position will report to the Sr. Manager of eCommerce Operations.
**Key Responsibilities:**
* Support our eCommerce Operations Team who supports all Consumer Market segments incl. our online content management team and liaise with our 3rd party retail customer service delivery team
* Supports strategic eCommerce initiatives that rely on product data for their success by creating and advancing product data processes, architecture, and metrics
* Drive initiatives to continuously improve operations delivery and product sales
* Document, develop and evolve tools and processes to support business needs and ensure data integrity
* Collaborate with teams and implement solutions to enable faster and more accurate online sales and content creation for B2C sales
* Provide operational guidance to our Information Technology group, DC Operations & Inventory Management
* Collaborate with Customer Service, Data Management and Marketing teams to deliver excellence in customer experience service delivery and rich online product content
* Overall management of online retail sales channels and service attainment including: .Com Amazon, Walmart, etc.
* Interact with customers, account executives and partners to understand customer needs and ensure proper use of content, feeds, 3rd party data
* Program Management related to all new operational capabilities
* Set future business direction for future eCommerce delivery
* Provide data analysis and reporting
**Minimum Requirements**
4+ years of relevant business experience in Retail eCommerce or Retail Product Management.
**Critical Skills**
* Expert knowledge of selling on large reseller marketplaces such Amazon and Walmart, as well as fulfillment methodologies of those
* Experience of interacting and partnering with support organizations for online of Sales Order, Supply Chain Management, DC management, Distribution, Inventory Management., Finance, Tax etc.
* Exceptional written communication skills
* Ability to work in cross-functional matrixed organization
* Experience with operational reporting and execution
**Additional Skills**
* Knowledge of other ecommerce retail platforms, including: Channel Advisor, BigCommerce
* Advanced Excel skills and the ability to evaluating, reporting, analyzing, and managing large operational data sets
* Strong project management skills, ability to manage multiple work streams in parallel, plan for projects, manage own time and priorities
* Experience in managing products and product data attributes for online selling
* Business planning and financial tracking
**Education**
4-year degree in Business, Operations Research, Finance, Marketing, Accounting or equivalent
**Physical Requirements**
Large amount of computer-based work.
**Must be authorized to work in the US. Sponsorship is not available for this position.**
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
**McKesson is an Equal Opportunity/Affirmative Action employer.**
All qualified applicants will receive consideration for employment withou