Job Details
** Customer Service Representative (FoodHandler)**
**Job Category****:** Telesales & Customer Service **Requisition Number****:** USA1808233 Showing 1 location **Job Details**
**Description**
The Customer Service Representative will answer inquiries on customer accounts, investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
*Responsibilities:*
* Handles a variety of high volume in-bound e-mails to determine the appropriate course of action
* Ensures delivery of excellent customer services through fast and accurate processing of orders daily
* Communications and coordinating with other departments to resolve inquiries
* Serves as a liaison between external/internal customers and the industrial sales department
* Provides order information, pricing, delivery information and processes orders
* Builds and maintains business relationships with customers by providing prompt and accurate services so as to promote customer loyalty
* Assists customers in the selection of products according to their needs/requirements
* Utilizes computer systems to assist with pricing, availability and alternate product selection
* Receives orders and resolves order/pricing situations encountered during customer transactions using current sales policies
* Works effectively with others in a team based environment to accomplish company goals and to identify and resolve problems
* Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests
* Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
* Learn about our WLS system and help in data entry and some inventory control functions
* Contact truck-lines to ensure timely shipments of orders
* Performs necessary housekeeping duties in order to maintain a clean, safe, organized working environment
* May recommend improvements in office procedures
* Conducts all functions, duties and responsibilities in a professional manner with a positive attitude and demeanor
***Requirements:***
* Excellent communication skills and problem solving abilities
* Handle all requests in a timely and accurate manner
* Multi-task oriented
* Self-starter
* Ability to handle a fast-paced work environment
* Positive and professional attitude
* Ability to work in a team environment
* A high degree of energy, reliability, and organizational skills
* Minimum 3 years customer service experience
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
*Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.*
*Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)