Submarine Supervisor

Job Details

A cover letter is required for an application to be considered for this position

The Submarine Supervisor is responsible for overseeing the submarine's daily tour operations and associated responsibilities. This position provides superior customer service to OMSI's guests, and onsite leadership for the submarine staff. Under the direction of the Vice President of Marketing and Retail, the position provides support in key operational and administrative areas of department management, including but not limited to the training and scheduling of volunteer and paid staff tour guides, supervision of submarine programs and events, coordination of submarine activities with other museum departments, and maintenance of submarine reports and logs.

Essential Job Responsibilities

• Submarine Day-to-Day Operations:
  • Conducts weekly inspections, and directs submarine maintenance volunteers on required maintenance. Communicates and coordinates additional maintenance needs with the Facilities team and the VP of Marketing & Retail;
  • Meets regularly with the VP of Marketing & Retail to discuss overall submarine operations and efficiency, such as financial performance, guest feedback, and personnel issues;
  • Evaluates submarine lab educational content for relevancy. Leads and coordinates with the OMSI Museum Education team on the development of new curriculum, as needed;
  • Leads and coordinates the delivery of submarine safety and emergency trainings, and stays current on museum-wide safety protocols and procedures;
  • Coordinates with Events and other departments in staging promotional and educational events for the public, with an emphasis on coordinating submarine logistics and staffing.
• Submarine Tour Guide Responsibilities:
  • Provide interpretive tours to groups of up to 20 people;
  • Perform submarine queuing responsibilities, which includes promoting the submarine and museum experiences in the OMSI lobby;
  • Complete submarine cleaning, maintenance, and administrative tasks as assigned;
  • Perform daily submarine opening and closing duties. Complete corresponding checklist when needed;
  • Execute all submarine safety and security protocols in order to protect staff, volunteers, and visitors.
• Leads and supervises the submarine staff. Tasks include-but are not limited to-the following:
  • Sets and creates submarine training schedules for new staff, as well as continual training opportunities;
  • Creates and maintains submarine staff schedules, and coordinates with the Program Sales team on group tours and programming (such as submarine labs);
  • Prepares and facilitates the development and implementation of staff workplans, and provides regular 1-on-1s, check-ins, regular team meetings, and performance reviews;
  • Collaborates with Volunteer Engagement staff to coordinate appropriate staffing needs and training/supervisory practices.

Working Conditions

• This position is non-exempt, paid hourly;
• This position is regular full-time scheduled for 40 hours/week;
• You must be fully vaccinated for COVID-19 or qualify for an accommodation under the ADA for medical or religious reasons;
• This position requires working onsite at the museum location;
• This position requires working on weekends, holidays, and occasional evenings;
• Physical Demands: 5% sitting, 90% standing, 5% lifting/carrying/pushing 50 lbs;
• Vision Demands include:
  • Close vision (clear vision at 20 inches of less)
  • Distance vision (clear vision at 20 feet or more)
  • Color vision (ability to identify and distinguish colors)
  • Peripheral vision (ability to observe an area that can be seen up and down or to the left or right while eyes are fixed on a given point)
  • Depth and perception (three dimensional vision, ability to judge distance and spatial relationships)
  • Ability to adjust focus (ability to adjust the eyes to bring an object into sharp focus)
• Environmental Demands include:
  • Wet or humid conditions (non-weather)
  • Outdoor weather conditions
  • Work in small, enclosed spaces
• Noise Levels include:
  • Moderate (examples: business office with computers and printers, light traffic)
  • Loud (examples: metal can manufacturing department, large earth-moving equipment)

Secondary Job Responsibilities

Secondary responsibilities include-but are not limited to-the following:

• Maintain working knowledge of submarine and naval history and current affairs, and update submarine trainings as appropriate;
• Establish and maintain relationships with naval and maritime organizations such as the U.S. Navy, U.S. Coast Guard, the Navy League, the HNSA, and the Blueback Base;
• Represent OMSI and the submarine at programs, organizations, and community events to market and increase awareness of the submarine and museum.

Knowledge/Skills/Abilities

REQUIREMENTS:

• Business Practices:
  • Comfort and ability to engage diverse audiences and staff, with an emphasis on customer service and presentation;
  • Demonstrated ability to pivot between individual and team work;
  • Ability to handle multiple tasks, often with overlapping and time-sensitive deadlines;
  • Excellent organizational, analytical, and problem solving skills;
  • Excellent attention to detail with a high degree of accuracy;
  • Working knowledge of Google Suite and/or Microsoft Office products;
  • Exercises sound judgment while upholding high integrity and ethical standards;
  • Ability to adhere to confidentiality, protocol, and community agreements.
• Submarine Expertise and Leadership:
  • Ability to effectively supervise and oversee quality of work of others;
  • Ability to maintain excellent working relationships with both internal and external contacts;
  • Ability to learn a variety of submarine programming and activities, with an emphasis on sharing information with various audiences and groups;
  • Knowledgeable of submarine technology and engineering, and the ability to resolve technical problems and/or ability to coordinate the appropriate resources for resolution;
  • Knowledge of military/naval history and technology.

PREFERENCES:

• Working knowledge of best practices in staff professional development, such as mentorship and leadership opportunities for rising professionals;
• Developed knowledge of diversity, equity, and inclusion principles;
• Proficient or native fluency in a second language (non-English).

Education & Work Experience

REQUIREMENTS:

• Bachelor's degree in STEAM, History, Military Science, or equivalent experience;
• 2 years of demonstrated experience working in a public-facing, customer service environment;
• 1 year supervising staff in a fast-paced, public-facing retail and/or service environment;
• Demonstrated experience working effectively with people of diverse background and talents.

PREFERENCES:

• Navy or marine background;
• Experience working with and/or supervising volunteers;
• Working knowledge of one or more technical areas such as electronics, electrical, HVAC, information technology, plumbing, or machinery.

Additional Requirements/Preferences; Including Licenses and Certifications

REQUIREMENTS:

• Pre-employment checks, such as criminal background checks and reference checks.

PREFERENCES:

• None.

Benefits and Perks at OMSI

• Multiple health plans (OMSI pays 86% of employee premiums)
• 403(b) retirement with employer match eligibility
• 2 weeks of vacation per year
• 2 weeks of sick time per year
• 12 personal / cultural days (PTO) per year
• Free annual OMSI Family Membership
• Reciprocal Employee Attractions Pass (REAP)
• Inclusion-centered professional development opportunities
• Employee-led rewards and recognition program
• Discounts on summer programs for employee's children

 OMSI - Oregon Museum of Science & Industry

 04/27/2024

 Portland,OR