Job Details
** Front Desk Agent**
**Job Category****:** Front Office **Requisition Number****:** FRONT04945 Showing 1 location **Job Details**
**Description**
*Must successfully pass pre-employment screening, including a credit check.*
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guests out of the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints.
- Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
- Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
- Post charges to individual room or master account.
- Complete tasks on daily checklist.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Adhere to guest safe deposit box procedures.
- Adhere to policies regarding handling of employees cash bank.
- Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
- Sell Marriott Rewards Program to guests.
- Process mail, messages, faxes and packages.
- Responsible for knowledge of groups and functions in the Hotel on a daily basis.
- Notify management of any pertinent information related to shift activities.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a Team Player and encourage the teamwork attitude among staff.
- Attends department and inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
- Follow supervisors instructions and performs other duties as directed or assigned.
**Qualifications**
**Skills**
**Required**
**Decision Making** *Intermediate* **Conflict Resolution** *Expert* **Behaviors**
**Required**
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**:**
**Motivations**
**Required**
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**:**
**Education**
**Experience**
**Required**
**1 year:** Customer Service Experience
**Licenses & Certifications**