Job Details
Customer Service Representative - Maintenance Coordinator **Customer Service Representative - Maintenance Coordinator**
** PHOENIX, AZ**
****Be on the lookout for an email after you apply to complete a quick 7-minute assessment. Only applicants who complete the assessment will be considered for this position****
**THIS MAY QUALIFY AS A REMOTE POSITION.**
**The Maintenance Coordinator**
The Maintenance Coordinator is responsible for taking all inbound requests from tenants on our rental properties and assigning the work orders to our approved list of vendors. This person will follow up regularly via email, text, and phone to tenants, owners, and vendors to ensure all expectations throughout the process are exceeded and work is complete and done in a timely matter. This person is a natural problem solver and is willing to think outside of the box to ensure things get done and get done right. This person will work hand in hand with a Property Manager and will assist with the dispatch and coordination of our in-house maintenance service.
If so, then we may have the perfect job for you!
Our Maintenance Coordinator will:
* Process and manage incoming work orders from tenants & owners
* Assign work orders to qualified vendors
* Follow up on work orders to ensure they are completed in a timely manner
* Review pricing and estimates to ensure the owner is getting the best value for work
* Communicate to owners maintenance that needs to be done in a knowledgeable confident way for approval.
* Receive approval from owners prior to work being completed
* Assist the closing department with move-ins and move-outs
* Document work being completed
* Interview vendors regularly and maintain relationships with existing vendors
Our ideal candidate will have:
* Knowledge of home maintenance
* Good communication, writing, and follow up skills
* A propensity to document everything
* The ability to work independently yet desire to be on a producing, winning team
* Experience in residential or commercial property management
* Knowledge of Google Suite products
* Experience with Appfolio
*Real estate license or experience a plus
Capstone Realty Professionals is a full-service real estate brokerage that specializes in residential sales and property management. This job offers excellent annual pay as well as semiannual bonuses based on performance, paid healthcare, matching 401K, and ample paid time off.
**Details**
**Location:** PHOENIX, AZ
**Employment Type:** Full-Time
**Skill Level:** Mid-Senior Level
** Share This Job**