Job Details
What You Will Do:
As a ServiceNow Business Analyst, you ll work directly with the ServiceNow project team to define client requirements and translate them into the creation of epics, and user stories with acceptance and testing criteria. You ll work with the Architect to ensure the solution is technically feasible, identify areas to reduce implementation efforts, and help configure the solution. Your role will interface with the client to report on the progress of the development while supporting training, testing, and change management activities.
What You Will Need:
5+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution
Experience in at least 3 ServiceNow Applications such as IT Service Management(ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), IT Asset Management(ITAM), Governance Risk Compliance (GRC), IT Operations Management (ITOM) etc.
Ability to develop and execute test scripts during User Acceptance Testing (UAT) with application end users
Ability to develop strong on-site and remote team and client relationships
Excellent verbal and written communication skills including presentation skills
Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
Experience implementing systems using the Agile methodology
Ability to obtain a Public Trust security clearance
BA or BS degree
What Would Be Nice To Have:
- Certified Systems Administrator (CSA) or other ServiceNow certifications
- Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL v3 certification