Job Details
Job Type
Full-time - Nashville, TN
Job Purpose
Leads and manages concessions operations performance, compliance, and communications.
Job Summary
The Operations Manager performs professional work in airport concessions property management. The work requires the ability to exercise judgement, negotiate solutions, and implement innovative programs. The work is performed in an airport terminal environment and under limited supervision in a fast-paced environment of shifting priorities and deadline pressures.
Key Job Responsibilities
- Manages the day-to-day business of the food/beverage, retail, convenience and service program for best practice service, highest quality of operational standards, and health, safety, and security compliance.
- Serves as a liaison between airport tenants and Fraport USA; responsible for fostering positive tenant and peer relationships at the airport.
Key Job Functions
- Provides advanced level lease administration services to include compliance management, data analysis and reporting, assessing ACDBE compliance and related operating agreements.
- Performs periodic review and ongoing assessment of Master Lease to ensure compliance with agreement in all functional areas.
- Oversees the administration of various policies and procedures to ensure that established property management goals are met in an efficient manner.
- Establishes and maintains professional relationships with users, tenants, and airport representatives.
- Prepares, maintains and analyzes detailed reports as required.
- Inspects leaseholds for compliance with lease terms and conditions including but not limited to cleanliness, safety, operational functionality, and other requirements as identified.
- Assists with marketing activities for available property as directed by Director of Operations.
- Participates in evaluation of applications for leases and permits; makes recommendations based on suitability, risk, and financial return.
- Performs market research, due diligence, and financial analysis on prospective opportunities that enhance the concessions program growth and development.
- Represents Fraport USA at events, public and professional meetings.
- Develops and implements operational support programs including orientation, instruction, and service training; staff recruitment; incentive and motivation programs; and communication activities.
- Manages third-party contracts as assigned relating to concessions operations including but not limited to customer service training, distribution, street pricing.
- Participates in rotational Manager on Duty program.
- Performs other related duties as assigned.
Required Competencies (job specific)
- Advanced knowledge of airport concession operations standards.
- Ability to effectively problem solve.
- Knowledge of Property Administration and Real Estate.
- Advanced knowledge of Microsoft Office applications.
- Exceptional verbal and written communication skills.
- Ability to accurately interpret and evaluate tenant compliance to complex leases and property agreements.
- Ability to perform the budget preparation process and make insightful projections of future revenue-increasing opportunities.
- Ability to establish and maintain effective working relationships with the general public, current and potential customers, airport officials along with agencies and co-workers.
- Ability to make compelling presentations to groups.
- Ability to multi-task and prioritize so that deadlines are met timely and accurately.
Required Competencies (soft skills)
- Strong negotiation and influencing skills.
- Relationship builder.
- Team player.
- Customer service background.
- Organized and detail oriented.
- Willingness to cross train in other areas of operations.
- Adaptable and flexible.
Required Education
- Bachelor s degree in business administration or closely related field.
Alternate Education
- Associate degree & 5 years experience.
Required Experience
- 3 years of progressively responsible operations experience in specialty retail real estate, airport concessions management and lease administration, finance, business management and/or asset management.
Licenses & Certifications
- Must be able to obtain and maintain airport Security Identification Display Area (SIDA) badge.
Work Location
- Fraport Tennessee - Nashville International Airport.
- Percent remote: 0
- Travel: up to 10% to meetings, events, conferences, and other airport locations.
- Fraport USA may require the employee, as a condition of employment, to relocate to a different city to support Fraport USA s current and future airport operations. A candidate s ability and willingness to relocate will be strongly considered with other qualification factors in development and promotion decisions.
Work Schedule
- Core work hours are Monday Friday 8:30 5:00pm, but workload and operational requirements will necessitate additional and alternate hours to include evenings and weekends.
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Forty percent of our program is represented by Airport Concession Disadvantaged Business Enterprises and our innovative Launchpad accelerator provides financial and technical support to local minority and woman owned businesses.