Job Details
At Alcove, we want to enable shared-housing in every home. Through our technology and platform, we can bring together roommates and homeowners to maximize value for everyone.
We live in an era trending towards the access economy with highly mobile lifestyles. Ownership of expensive, underutilized assets is considered burdensome where services such as transportation and dining can be ordered on demand. So why do we live in the stone-age when it comes to sharing rental property? Our per-bedroom leases redefine what it means to find a home anywhere in the world. We make shared housing as easy as booking an Uber or an Airbnb.
What you'll do:
- Owning day to day supply-side operations.
- Onboarding properties to the Alcove platform
- Managing our 3rd party vendors and systems
- Providing seamless communications to and between tenants, landlords, Alcove stakeholders, and 3rd party vendors
- Direct, independent, and regular interactions with our tenants and real estate partners (e.g. Landlords, Property Managers, Homeowners)
- Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation
- Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve the product
- Servicing as the primary contact for the onboarding of new homeowners, as well as provide post-onboarding support when required
Who you are:
- Customer facing experience, especially customer support and customer service
- 2+ years of experience as an Operations Associate or in a similar role in operations, customer support, customer success, or real estate space.
- Excellent organizational, people management, and problem-solving skills.
- Passionate about working at a fast growing marketplace startup
- Ready and willing to jump in and support other departments and roles
- Prefered but not required: Real Estate and property management licensing/accredidation
Our team:
We are incredibly fun and hard-working. With us, you'll get immersed in start-up life, grow professionally, and be closely involved with the development of our shared-housing mission. You will have daily opportunities to learn and lead.
Why us?
Growth-minded culture with penchant for experimentation
Ability to help build culture, with commitment to personal and professional development
Equity compensation in fast-growing company