Job Details
- Job Title: Lead Office Service Associate (Serving corporate level clients)
- Department: Office Services/Mail/Reprographics
- Location: Miami, FL
- Hours: Monday - Friday, Flexible with schedule and overtime. Between 6:30 am - 6:30 pm.
- Salary: $35.00 per hour
The ideal candidate will possess a polished corporate demeanor and excel in delivering top-tier, white-glove customer service. Additionally, they should demonstrate strong verbal and written communication skills.
Job Summary:
Forrest Solutions, a leading provider of onsite outsourced solutions, is seeking a highly experienced Lead Office Service Associate to oversee the efficient operation of office services, mail, and reprographics functions. The ideal candidate will have prior supervisory experience and a strong commitment to delivering exceptional client service. Flexibility with schedule and willingness to work overtime are essential for this role.
Job Responsibilities:
Essential Functions:
- Manage day-to-day Service Center operations at the home location and regional offices, ensuring 100% client satisfaction.
- Supervise, schedule, and delegate tasks to onsite staff, maintaining workflow efficiency.
- Assess employee performance, provide feedback, and identify areas for improvement.
- Ensure business goals, deadlines, and performance standards are consistently met.
- Train and onboard new hires, ensuring they understand their roles and responsibilities.
- Set goals for staff and align their work with the company's plans and vision.
- Recommend and implement improvements based on performance evaluations.
- Report performance records and evaluations to senior management.
Job Requirements:
- High school diploma or equivalent; college degree preferred.
- Prior supervisory experience in a corporate office environment.
- Ability to, train, and motivate high-quality personnel.
- Willingness to assist with all services as necessary.
- Strong understanding and enforcement of Forrest Solutions' standards, policies, and procedures.
- Ability to provide direction and corrective action to staff as needed.
- Skilled in motivating staff and fostering a cohesive team environment.
- Proficiency with various hardware platforms including PC's, scanners, printers, and MFD's.
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Forrest Solutions offers a competitive salary, opportunities for advancement, and a dynamic work environment. If you meet the qualifications and are ready to lead a team to success, we encourage you to apply.