Job Details
**Customer Service and Administrative Support Specialist**
**iResQ is looking for a full-time Customer Service and Administrative Support Assistant in our Olathe, KS, office.** This individual is responsible for customer relations through multiple communication channels including phone, email and walk-in customers. Additional responsibilities include troubleshooting order issues, helping customers navigate our website, handling customer inquires and assisting management staff. **Please submit up to date resume AND cover letter to be considered for this position. Applications missing either will not be evaluated.**
* Hourly rate of **$13-15 per hour, with flexibility** based on related work experience.
* Flexible work hours Monday to Friday between 8am and 6pm.
* Comprehensive health, dental, disability, life insurance, 401(k) matching, and Paid Time Off.
* A fun, fast-paced work environment where everyday offers new challenges and opportunities to learn.
* Relaxed environment, casual dress code, fun people, and room for growth!
**What iResQ is looking for:**
* Upbeat and friendly attitude and ability to maintain a positive, empathetic and professional demeanor towards customers at all times
* Advanced organizational and time management skills.
* Attention to detail and timely follow-up.
* Ability to learn features and integrations of proprietary database software; ability to use that knowledge to enter, track and report on customer orders.
* Proficient with computers including keyboarding, Microsoft Exchange, Microsoft Office, and internal/external software applications.
* An individual interested in growing with our company and taking on additional responsibilities as needed!
**Qualifications**
* High School Diploma or equivalent required; some related college coursework a plus.
* **Minimum 1 (one) year related work experience required in Customer Service, Customer Relationships, and Administrative Skills.**
* 2-3 years related work experience preferred.
* Work experience in Technology field preferred, experience in technical support a plus.
**Responsibilities:**
* Answer incoming calls, emails and chats regarding our service. Help and advise customers with their questions or concerns.
* Create, update and maintain customer orders in the company database. Ensure that relevant information is added to customer orders in such a way that other employees can track and understand.
* Make clear, concise notes about service approvals and order updates. Advise the appropriate staff regarding approved repairs and proposed turnaround. Update order status to reflect the stage of progression.
* Resolve product/service complaints by determining the cause of the complaint and clearly stating a proposed resolution. Advise managers of escalated complaints. Keep logs in the company database regarding any customer issues or unique scenarios.
* Assist CEO and General Manager with other administrative tasks as directed. Maintain inventory of office supplies, researching supplier and placing orders as needed.
* Handle a range of projects and be flexible to changing priorities
* Demonstrate self-motivation and excellent communication skills both internally and externally.
*iResQ is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.*