Job Details
**Job Description**
Job Details Level Entry Job Location Snow Mountain Ranch - Granby, CO Position Type Seasonal Education Level High School Salary Range $12.56 - $12.56 Hourly Travel Percentage None Job Shift Day Job Category Hospitality - Hotel **POSITION SUMMARY:**
This position is a great fit for a candidate interested in working in a bustling, dynamic guest-service office setting. The Guest Services Associate will work with Conference and Front Desk staff to prepare for group and guest arrivals and departures, and will have ample opportunity to interact with guests and staff from all over the world.
**OUR CULTURE:**
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We count on our staff to provide extraordinary experiences for our guests and for each other and we expect constant demonstration of our core values of caring, honesty, respect, responsibility and faith.
**ESSENTIAL FUNCTIONS:**
* Assist group leaders and conference coordinators with pre-conference planning, and managing groups according to contracts upon arrival.
* Prepare check-in packets for arriving groups.
* Collect and process group- and guest-related information, and communicate this information to Conference and Front Desk staff as appropriate.
* Become proficient in the use of the reservation system.
* Meet both immediate and planned needs of groups throughout their stay.
* Act as a tactful liaison between group leaders/guests and all departments providing service to them (e.g., Conference, Front Desk, Food Service, Program, Housekeeping, Buildings & Grounds, etc.)
* Be able to explain contract details and billing to guests and group leaders.
* Cover the switchboard for incoming calls and transfers.
* Work with Front Desk to check groups and individual guests in and out.
* Work under the supervision of the Director of Operations to collect and process event-related information, and assist the guests by answering questions they might have about their contracts, lodging and special needs requests.
* Dress requirements: during special events, professional business attire is required. On other office days, staff shirts will be issued to be worn with casual business attire.
* Train as relief night audit and assist with coverage of occasional night audit shifts.
* All other duties as assigned.
**REQUIREMENTS/QUALIFICATIONS:**
* Ability to perform basic mathematical calculations.
* Be proficient in Microsoft Word and Excel.
* Possess excellent diplomatic, organizational, interpersonal and phone communication skills.
* Ability to multitask and coordinate logistical details.
* Must be able to work a flexible schedule to accommodate weekend, holiday and evening shifts.
* Ability to work within an office environment and operate office equipment, including, but not limited to: computers, printers, copy machines and phone systems.
**GENERAL YMCA OF THE ROCKIES REQUIREMENTS:**
* Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
* Uphold the YMCA of the Rockies Mission, policies, and programs
* Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
* Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
* Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
* Must meet acceptable criminal background check standards
* All other duties as assigned
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
**Guest Service Associate**
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