Job Details
**Services Practice Manager, Retail, CPG, Manufacturing**
Location Remote Bay Area, California, USA Category Professional Services REQ4672 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.
****AS A SERVICES PRACTICE MANAGER, YOU WILL:****
* Report to an Industry Practice Director on the Americas Industry Services team
* Be aligned to 1 or 2 industries as part of the practice, with services sales alignment to a Industry Sales District Manager and Account Executives
* Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
* Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team, you will also be
* Be the Professional Services point of contact for your accounts, through the following:
+ Help create and execute on the overall vision for services - both sales and delivery
+ Own the services delivery roadmap (proposals, closing services opportunities and delivery)
+ Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
+ Develop scope and associated SOWs for customer services engagements
+ Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
+ Understand and help optimize business operations processes for services sales
+ Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
+ Provide bookings forecast and demonstrate strong command of your book of business
+ Align services engagements to key customers business outcomes
+ Drive alignment with executive sponsors and/or customer stakeholders
+ Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
+ Serve as the initial point of escalation for customer and project team
+ Own project outcomes and manage project financials (revenue forecasting and expense management)
+ Maintain a high level of customer satisfaction as reflected in customer survey scores
+ Collaborate with Education Services team for training delivery
+ Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
+ Deep collaboration with AE/SEs on the account for account strategy
* Own and contribute to internal process improvements across the industry teams and broader Professional Services organization
* Develop expertise within their aligned industry through working closely with Industry Practice Directors, Industry Sales team, and Global Industry Leaders to understand industry specific use cases and through external research on the current business and technology landscape for their industry
****OUR IDEAL SERVICES PRACTICE MANAGER WILL HAVE:****
* 8+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
* Direct experience, ideally within the respective industry (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field
* Proven track record of meeting booking, utilization, and consumption (or similar) targets
* Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
* Strong organizational skills, ability to work independently and manage multiple projects simultaneously
* Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)
****WHY JOIN OUR PROFESSIONAL SERVICES TEAM:****
* Unique opportunity to work on a truly disruptive software product
* Get unique, hands-on experience with bleeding edge data warehouse technology
* Develop, lead and execute an industry-changing initiative
* Learn from the best! Join a dedicated, experienced team of professionals
In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Colorado:
* The estimated pay range for this role, if based in Colorado, is $106,700 - $141,950 .
* Additionally, this role is eligible to participate in Snowflakes bonus and equity plan
Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado with compensation that aligns with your location. The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
Snowflake is growing fast, and were scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.