Job Details
Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality.
Responsibilities
- Maintain all banquet standards and steps of service, ensuring appropriate skills are met to satisfy the needs of the operation
- Maintain and execute all assigned events while working alongside the bar and culinary teams
- Hands-on execution of the daily operations of the banquet department including assisting with staff assignments, pre-shift meetings, and supervising staff
- Review all details of BEO s and check all room sets prior to each event for accuracy including china, glassware, silverware, linen, and floor plan
- Interact with members and their guests, providing responsive service and developing an awareness of members likes and preferences
- Maintain communication with all departments to ensure guest service needs are met
- Attend and participate in regularly scheduled departmental team meetings
- Coordinate with housekeeping and facilities to ensure all areas are set and guest-ready
- Coordinate with the banquet manager and event contact for seamless event execution
- Provide guests at catered events exceptional service throughout all phases of their experience at the Club while holding full menu knowledge and preparation methods
- Maintain all equipment, tools, supplies, and appearance of the event spaces while ensuring all equipment is in working order
- Work closely with the catering sales and banquet culinary operations teams to participate in successful banquet events throughout the club
- Maintain confidentiality of all members and Club information
- Follow grooming and uniform standards established for this role
- Work as a team, effectively communicating with management and co-workers
- Ensure that all member, guest and employee areas are maintained in a safe and secure environment
- Performs all other duties as directed by immediate supervisors
Qualifications
- Minimum of 2-3 years banquet experience at a luxury hotel, high-end restaurant, or private club with similar operational responsibilities
- Minimum of 3 year experience in supervising staff, including assignment of duties, evaluating service, and conducting disciplinary action as required
- Ability to read and interpret documents, ordering guides, inventory sheets, and scheduling
- Excellent communication skills, both verbal and written
- Ability to prioritize and organize work assignments and multi-task
- Possess good computer skills, being proficient in Excel, Word, and having knowledge of operating POS systems
- Must have a positive attitude, be self-motivated, polite, and energetic
At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees.
Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases.
Fitler Club employees work in a high-design center of art, culture, and economy, amidst modern facilities and amenities, a museum-worthy art collection, and state of the art technology. (This is apparent even before entering the space, as both members and employees can access the building via fingerprint scanner.)
We are committed to driving social impact in Philadelphia, offering members, guests, AND employees opportunities to attend events featuring renowned impact leaders and volunteer alongside one another for a variety of causes throughout the city.
Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community.
We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you ll be excited and privileged to meet, greet, and serve. There s no better customer base anywhere in Philadelphia.
If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team.