Job Details
Brown & Brown is seeking an Employee Benefits Operations Team Leader, (Employee Benefits background is a MUST) to join our Las Vegas, NV team!
Our Employee Benefits Operations Team Leader will lead, direct, and manage the operations of the Employee Benefits Department working towards achieving profitable growth and delivering quality service to the Agency's clients.
WHAT YOU LL DO:
- Take full responsibility for the productivity, quality, and staffing of the Employee Benefits operations unit. Identify training needs and developmental requirements for personnel, directly contributing to the motivation, training, and professional development of the staff.
- Oversee all Quality Control policies, guidelines, and act as a Quality Control liaison with Corporate.
- Maintain and implement services necessary to retain and grow the overall client base and department revenue. Services include billing, HR technology, HR Consulting, Cobra administration, 5500 filing, & Wellness programs and more.
- Develop carrier/third-party administrator relations, including strategic alliances to provide needed services to clients for retention and new business.
- Provide sales support by identifying and implementing technology enhancements, securing national and regional benchmarking data, producing annual stewardship reports, providing administrative support, developing sales tools, and assisting with problem resolution.
- Assist with the design and implementation of marketing strategies.
- Support the development and implementation of sales programs related to both new business and account penetration.
- Ensure the delivery of quality service that fully meets client needs.
- Promote revenue growth through the proper utilization of all available resources and services.
- Determine staffing plans, including staff requirements, recruiting specifications, compensation, training, and professional development. Set individual performance objectives for staff and evaluate their results.
- Identify training needs and development requirements for personnel, directly contributing to their motivation, training, and professional development.
- Support public relations efforts to enhance the image of the Agency's Employee Benefits Services.
- Enhance the Agency's presence in the industry and community by actively participating/membership in social, civic, and industry associations.
- Prepare an annual operations plan with recommendations to improve service and operational efficiency.
- Work with Team Leader and Producers to provide approaches and tactics that have proven successful in the production of new business as well as the retention of existing clients.
- Stay updated on industry developments, including Health Care Reform, legislative trends, and regulations, through ongoing contact with industry associations and professional organizations, and communicate the same to Agency personnel.
WHAT YOU LL NEED:
- College degree required.
- Five years or more of industry-related work experience leading people
- Demonstrated outstanding entrepreneurial and leadership roles in previous work.
- Nevada Life, Accident, and Health License are required.
- Previous experience in the Employee Benefits field is highly desired.
- Exceptional interpersonal, managerial, and administrative skills.
- Excellent verbal and written communication skills, demonstrating creativity in presentations.
- High level of reliability and dependability to rise to any occasion.
- Ability to deal with tasks in an organized and prioritized manner.
- Capable of making independent decisions as required.
- Highly effective in managing various personalities within a team environment.
WHAT WE OFFER:
- Excellent growth and advancement opportunities
- Competitive pay based on experience.
- Discretionary Time Off
- Generous benefits package: health, dental, vision, 401(k), etc.
- Employee Stock Purchase Plan